Help center · 64 articles
Answers, fast.
How to install Message, configure the AI, route conversations, integrate your stack, and the rest. Written by the people who built it.
Browse by topic.
⚡
Getting started
Sign up, install the widget, invite your team, and ship your first chat.
6 articles
▣
Inbox
Routing, assignment, tags, saved views, and keyboard shortcuts.
6 articles
◖
Chat widget
Install, customize, and configure the widget on every kind of site.
5 articles
✉
Tickets
Email-to-ticket, SLA, macros, and the shared inbox for support teams.
5 articles
☏
Phones
Numbers, routing, voicemail, call recording, and live transcripts.
5 articles
✦
AI
Configure message.ai, grounding, escalation rules, and overrides.
5 articles
📚
Knowledge base
Generate, edit, and publish your AI-grounded help center.
5 articles
⌬
Integrations
Install, configure, and troubleshoot the 46+ native integrations.
5 articles
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Billing
Plans, invoices, payment methods, and add-on usage.
5 articles
♟
Team management
Invite agents, set roles, create departments, manage SSO.
4 articles
▤
Reports
Dashboards, exports, and the metrics that matter.
3 articles
▢
Mobile app
iOS, Android, and the PWA. Push notifications and offline mode.
3 articles
⚙
Settings
Workspace configuration, branding, business hours, and webhooks.
3 articles
⚠
Troubleshooting
Diagnose chat-not-loading, missed notifications, and integration errors.
4 articles
Popular this week.
Most-read across the help centerGetting started
Install the chat widget on your site
Three install methods: plugin, snippet, or one-click app store. Most teams are live in under 5 minutes.
AI
Configure message.ai for your workspace
Pick the AI persona, the grounding sources, the escalation rules, and the tone.
Tickets
Set up email-to-ticket
Forward your support@ inbox to Message and start handling email tickets in the same queue as chat.
Knowledge base
Auto-generate a knowledge base from your site
Paste your site URL. We crawl, write, and publish a structured help center in 10 minutes.
Team management
Departments
Group your team by what they handle. Route the right work to the right group.
Getting started
Migrate from Intercom
Import 18 months of Intercom conversations, contacts, tags, and saved replies in one go.
Still stuck?
Email lands with an engineer, not a tier-1 ticket queue. Median response time during US hours is under four hours.
Email [email protected] →