Chat
Open https://app.message.com/settings/chats/office-hours. Select the schedule and offline behavior, then write a message that explains when a person can respond. Verify the widget outside the configured hours.
Phone
Open https://app.message.com/settings/phones/voicemail to configure the number’s greeting, timeout and after-hours destination. Options include voicemail, AI Receptionist, forwarding and a greeting followed by hang-up, depending on the configured route.
Email and AI
Email continues to arrive as tickets. Do not assume a chat offline message becomes an email auto-reply. Review Chat AI and Ticket AI separately to decide when AI should answer and when a teammate should take over.
Keep going
Put the next step into practice, or ask us about your setup.