An auto-reply is a one-time message we send when a customer reaches out outside your business hours. It sets expectations and avoids the dreaded silent inbox.
Configure it
Settings > Business hours > After-hours auto-reply. Toggle on. Edit the message. Choose whether to apply it per channel (chat only, email only, all).
AI does not get an after-hours toggle
By default, the AI keeps answering after hours, because the customer's question often has a self-serve answer. If you want the AI to also go quiet, toggle 'AI follows business hours' in Settings > AI > Hours.