One inbox for every customer
conversation.
Live chat, email, phone, WhatsApp, and AI agents, in a single workspace. Set up in 60 seconds, replace 4 tools, and resolve 73% of conversations before a human reads them.
Chat. Tickets. Phones. Knowledge. AI.
Stop paying for Intercom, Zendesk, Aircall and an AI vendor. Message replaces all four with one platform that's actually integrated, share data, history, and context across every channel automatically.
Chat that actually converts.
The fastest, lightest widget on the web. A blank message gets a real answer in under a second, pulled from your docs, your database, and your last 100,000 conversations.
- ✓ 18 KB widget, loads in 80ms, never blocks your page
- ✓WhatsApp, Messenger, Instagram & SMS in one thread
- ✓ Localised in 38 languages, auto-detected
- ✓Targeted campaigns & proactive bots
A shared inbox that triages itself.
Every email, form, and escalation lands in one queue. Message AI tags by intent, drafts a reply, and routes to the right teammate before anyone clicks.
- ✓Auto-triage by intent, sentiment, & VIP status
- ✓AI drafts every reply, your team approves & sends
- ✓SLAs, macros & round-robin built in
- ✓ Migrate from Zendesk in one click
A real phone number, finally smart.
Get a number in 60 countries in 90 seconds. Inbound calls ring your team or the AI voice agent. Every call is transcribed, summarised, and threaded next to email and chat.
- ✓ Numbers in 60 countries · port your existing line
- ✓Real-time transcription & AI summaries
- ✓AI voice agent for after hours & overflow
- ✓Calls threaded next to chat & email
A help center that writes itself.
Paste a URL. Message indexes your products, tone, and policies, then ships a tone-matched help center in 3 minutes that keeps itself updated.
- ✓Auto-generated FAQ from past tickets & chats
- ✓ Tone-matched to your brand voice
- ✓ Live-updates when your product or pricing changes
- ✓ Embed anywhere, one line of HTML
Agents that cite their sources.
Connect Shopify, Stripe, Postgres and your help centre. Message AI grounds every reply in real data and shows the sources, so your team trusts it, and your customers do too.
- ✓Live read access to Shopify, Stripe, Postgres & Notion
- ✓ Cites sources on every answer, auditable
- ✓Confidence scoring & clean human handoff
- ✓ Resolves 73% of conversations on its own
30 days in,
here's what changes.
An AI agent that reads
your database.
Most "AI" support is a chatbot trained on your help centre. Message AI is different, it has live, read-only access to your Shopify, Stripe, Postgres, and helpdesk. It looks up real orders, real subscriptions, real customers. And it cites every fact.
Auto-builds a knowledgebase
Indexes your site, docs, and past tickets continuously.
Live-reads your data
Orders, billing, and account data, no copy-paste, no stale snapshots.
Cites every source
Every answer auditable, accurate, and attributable to the row it came from.
Hands off cleanly
Escalates to a human the moment confidence drops below 70%.
Bookings,
straight from the chat.
Customers ask. AI books. You show up. Message AI reads your calendar in real time, offers open slots in chat, confirms instantly, and pushes the appointment back to your schedule. Never miss another booking, even on weekends.
The customer asks. AI books.
"Can I book a tune-up for Saturday?" Message AI checks the calendar, offers real slots, and confirms the booking, all without leaving the chat widget.
Saturday · April 27
You watch it land on your calendar.
The booking syncs to your calendar in real time, alongside everything else. Block hours, set buffer times, and let staff see exactly what's coming up next.
April 22, 26
Plug it in. We handle the rest.
WordPress, Shopify, WhatsApp, Squarespace, and 37 others your customers already use. Every integration syncs orders, identity, and tags in real time, so message.ai always has the full picture.
Browse all integrations →WordPress
Drop-in plugin. Auto-detects WooCommerce & themes.
Native · 1-clickWooCommerce
Live order lookup, abandoned-cart replies, product Q&A.
Native · 1-clickShopify
Products, orders, customers, all searchable by AI.
Native · 1-clickOfficial Business API · unified inbox · auto-replies.
Native · 1-clickMessenger
Facebook + Instagram DMs, single thread with AI handoff.
Native · 1-clickStory replies, DMs, and comment moderation · one inbox.
Native · 1-clickSquarespace
Embed in seconds · zero theme edits, no code injection.
Native · 1-clickTelegram
Route bots and channels to the same AI agent.
Native · 1-clickMailchimp
Sync contact lists and trigger journeys from chat.
Native · 1-clickGoogle Analytics
Track conversion-from-chat & revenue attribution out of the box.
Native · 1-clickWix
App-market install, no dev needed. Works on all themes.
Native · 1-clickHubSpot
Two-way contact and deal sync. Auto-log every chat.
Native · 1-clickA team of six handling 30,000+ conversations a month.
"We replaced Intercom, Zendesk, and Aircall with Message and cut our support payroll by 40%, while raising CSAT from 4.2 to 4.8. Our AI handles weekends now. I sleep on Sundays."
Sara Reyes
Head of Support · Northbound · 240 stores, 6-person team
"We were drowning in 9,000 tickets a month. Message AI now resolves 71%on its own, with sources cited. We went from 3-day reply times to 8 minutes, with the same headcount."
James Mitchell
Director of CX · Lumen Health · Series C, 180 employees
"The Shopify integration is the killer feature. AI quotes shipping, processes refunds, and pulls real order data. Our checkout conversion went up 14%just from chat alone."
Elena Karimov
Founder · Atlas Coffee · 22-store DTC roastery
"Migration from Zendesk took 47 seconds.Setup from scratch took 3 minutes. The AI was answering tickets that afternoon. We've never made a buying decision faster."
Theo Kapoor
Co-founder · Forma · 12-person hardware startup
2,400+ reviews from real support teams, pulled straight from G2, Capterra, Product Hunt and Trustpilot. No editing, no handpicking.
"Replaced 4 tools with Message. Saved $2,400/mo and our team finally enjoys their inbox."
Rachel Moss
Halftone Studios
"AI handles 64% of our weekend traffic. CSAT actually went up. Money printer."
Jules Devereux
Endless Apparel
"WordPress plugin, 90 seconds, done. Was answering live chats before I'd had coffee."
Priya Nair
Helio Skincare
"The phone product alone is worth the price. Aircall was costing us 3× this."
Fenix Bryant
Forma
"AI booked 38 appointments last month, all weekend. We didn't lift a finger."
Sara Henning
Halftone
"Best support tool we've ever used. We tried 6 before. Message just gets it."
Marco Russo
Lumen
"Onboarding took 45 minutes. ROI hit in week one. That's the review."
David Klein
Flux·Lab
"Tone-matching is spooky-accurate. Two weeks in we can't imagine writing from scratch."
Sara Whitmore
Monolith
"Replaced 4 tools with Message. Saved $2,400/mo and our team finally enjoys their inbox."
Rachel Moss
Halftone Studios
"AI handles 64% of our weekend traffic. CSAT actually went up. Money printer."
Jules Devereux
Endless Apparel
"WordPress plugin, 90 seconds, done. Was answering live chats before I'd had coffee."
Priya Nair
Helio Skincare
"The phone product alone is worth the price. Aircall was costing us 3× this."
Fenix Bryant
Forma
"AI booked 38 appointments last month, all weekend. We didn't lift a finger."
Sara Henning
Halftone
"Best support tool we've ever used. We tried 6 before. Message just gets it."
Marco Russo
Lumen
"Onboarding took 45 minutes. ROI hit in week one. That's the review."
David Klein
Flux·Lab
"Tone-matching is spooky-accurate. Two weeks in we can't imagine writing from scratch."
Sara Whitmore
Monolith
Pay per company.
Not per seat.
Every plan: unlimited agents, flat monthly price, no per-seat math. AI on Business and up, no credit caps, no usage gimmicks. Cancel anytime. no catch ↘
- ✓Customizable live chat widget
- ✓WhatsApp · Messenger · Instagram in one inbox
- ✓Shopify + WooCommerce integrations
- ✓Phone & desktop apps
- ✓Canned responses + saved replies
- ✓Pre-chat forms · typing indicators
- ✓Advanced analytics
- ✓Ticket system + shared inbox
- ✓Email-to-ticket conversion
- ✓Auto-routing & SLAs
- ✓Macros + automations
- ✓Canned replies for tickets & chat
- ✓All 60+ integrations
- ✓Advanced analytics
- ✓Free phone number · 60 countries
- ✓1,000 minutes/mo included
- ✓Then $0.005/min in · $0.015/min out
- ✓Toll-free numbers available
- ✓Browser, mobile & desktop calling
- ✓Voicemail · call routing · recording
- ✓Live transcripts + AI call summaries
- ✓Advanced AI agent, trained per company
- ✓Knowledgebase pages · custom subdomain
- ✓Priority support
- ✓Advanced analytics
- ✓SAML SSO + SCIM provisioning
- ✓Custom AI model fine-tuning
- ✓Volume call & AI minute discounts
- ✓99.99% SLA + BAA + GDPR/HIPAA
- ✓Private cloud / on-prem option
- ✓Dedicated success manager
- ✓Audit logs + custom retention
14-day free trial · no credit card. Unlimited agents on every plan. Flat monthly price, no per-seat math. AI on Business+ has no credit caps and no usage surprises.
We replaced Zendesk, Intercom & Aircall with one tool. First month: response time dropped 91%, and we promoted two CS hires into CX design instead of hiring more seats.
Read the stories. Join the room.
We publish the data, the wins, the misses, and our customers' numbers. No press releases, no growth-marketing fluff.
From 11-hour reply times to 6 minutes, on a single inbox.
v1.5 shipped: grounded RAG with citations, plus 12 new integrations
Your team's new
superpower.
Every channel, every ticket, every call, answered. Start free in two minutes. No credit card. No migration headache.