Message AI · Knows your business. Remembers your customers.

One inbox for every customer
conversation.

Live chat, email, calls, WhatsApp and iMessage. One inbox. One team. AI that knows the story. Give every customer a helpful answer, without making them start over.

Start free 14-day trial →

✓ Cancel anytime✓ Your channels, together✓ 14-day trial

Customer context. Real answers. A human when it matters.

app.message.com / inboxInteractive preview

Inbox Available

Queue 3 1 chat 1 ticket 1 call

CustomerWaitingAction

Olivia BennettIncoming call12sAnswer call

Avery ParkerChoosing a finish 18sTake chat

Ellis MorganDelivery question1mTake ticket

Your conversations 4

Search conversations

Alex TaylorInbound call · Jamie Wilson

On call

Call in progress01:42

Live transcriptLive

00:58 Alex Taylor

My desk is coming today. Can the driver use the side entrance?

01:06 Jamie Wilson

I can help with that, Alex. I have your delivery request here.

01:28 Alex Taylor

Thanks! I sent an email about it this morning too.

Your notes

Side entrance requested. Related email: ticket #218.

TransferEnd call

Team Message AITeam connected

Chat, tickets and calls. One workspace.

Trusted by 14,000+ teams · indie brands to Fortune 500

Document.com

Sue.com

REALTY

Rx.com

Ox Ranch

Nut.com

Drive Tanks

Northbound

Halifax Skis

Document.com

Sue.com

REALTY

Rx.com

Ox Ranch

Nut.com

Drive Tanks

Northbound

Halifax Skis

Document.com

Sue.com

REALTY

Rx.com

Ox Ranch

Nut.com

Drive Tanks

Northbound

Halifax Skis

Document.com

Sue.com

REALTY

Rx.com

Ox Ranch

Nut.com

Drive Tanks

Northbound

Halifax Skis

One connected platform

Chat. Tickets. Phones. Knowledge. AI.

Your chat, tickets, calls, knowledge and AI belong together. Give your team the full conversation and the tools to help, without jumping between disconnected apps.

Live chat

Modern widget. WhatsApp, Messenger and Instagram in one thread.

↗

Tickets & Email

Shared inbox that triages, tags, and drafts replies for your team.

↗

Phone

A real number in 60 countries. Calls transcribed and threaded.

↗

Knowledge

A help center that writes itself from your docs and database.

↗

AI Agents

Read your docs and database. Cite sources. Hand off cleanly.

↗

Live chat

Chat that actually converts.

A welcoming chat widget backed by your business knowledge. Help customers while they browse, with useful answers and a team that can pick up the conversation.

✓ 18 KB widget, loads in 80ms, never blocks your page
✓WhatsApp, Messenger, Instagram & SMS in one thread
✓ Localised in 38 languages, auto-detected
✓Targeted campaigns & proactive bots

Explore Chat →See pricing

Tickets & Email

A shared inbox that triages itself.

Every email, form, and escalation lands in one queue. Message AI tags by intent, drafts a reply, and routes to the right teammate before anyone clicks.

✓Auto-triage by intent, sentiment, & VIP status
✓AI drafts every reply, your team approves & sends
✓SLAs, macros & round-robin built in
✓ Migrate from Zendesk in one click

Explore Tickets →Migration guides

Helena Park · VIP

Re: Subscription paused, billing question

Billing

Mateo Alvarez

Order #A-41287, wrong size delivered

Returns

Priya Shah

How do I add a teammate to my workspace?

Account

AI draft ready · Mateo Alvarez0.8s

Hi Mateo, sorry about the sizing! I've started a free return for order #A-41287 and shipped a Medium today via UPS Express, arriving by Friday 5pm. Tracking: 1Z999AA10…

Phone

A real phone number, finally smart.

Get a number in 60 countries in 90 seconds. Inbound calls ring your team or the AI voice agent. Every call is transcribed, summarised, and threaded next to email and chat.

✓ Numbers in 60 countries · port your existing line
✓Real-time transcription & AI summaries
✓AI voice agent for after hours & overflow
✓Calls threaded next to chat & email

Explore Phone →How our AI works

Mateo Alvarez

+34 612 008 224 · Madrid

02:14

MAHi, I got the wrong size on order #A-41287, can I exchange it?

YOUOf course, let me pull up your order…

MAI need it for Saturday if possible.

YOUAbsolutely. I'm sending a Medium now via UPS Express, Friday 5pm.

✦ AI summary · live

Wrong size on order A-41287. Replacement Medium dispatched UPS Express, ETA Friday. No refund needed. Customer satisfied.

Knowledge

A help center that writes itself.

Paste a URL. Message indexes your products, tone, and policies, then ships a tone-matched help center in 3 minutes that keeps itself updated.

✓Auto-generated FAQ from past tickets & chats
✓ Tone-matched to your brand voice
✓ Live-updates when your product or pricing changes
✓ Embed anywhere, one line of HTML

Explore Knowledge →Read the docs

Indexing halcyon.co · Shopify · 214 products…

✓

Imported 38 help articles

✓

Linked to order database (live)

✓

Generated 127 FAQ entries · tone-matched

✓

Ready in 2m 47s

AI Agents

Agents that know your business.

Give Message AI your business knowledge and connect your store. It can find useful answers, check verified order details and bring your team in with the context they need.

✓ Answers grounded in your approved knowledge and connected store
✓ Customer verification before private order details
✓Confidence scoring & clean human handoff
✓ Company-specific guidance from your team

Explore AI →Read the docs

Helena Park

My oak desk arrives tomorrow. Is it difficult to assemble?

✦ Looking up sources…

Oak writing desk · Product guide✓

Assembly instructions · Approved knowledge✓

Company guidance · Offer help when needed✓

✦ Message AI · Grounded answer

It comes with the tools and instructions you need. The oak desk guide recommends two people and about 30 minutes. If you get stuck, our team can help you through it.

Source: Oak writing desk assembly guide · Illustrative example

Results · 14,000+ teams · 30-day avg

30 days in,
here's what changes.

Anonymized averages from the Apr 2026 customer cohort, 3-person Shopify stores to Fortune 500 support orgs. Pulled from each team's own message. analytics dashboard. Nothing cherry-picked.

message. · analytics overview

halcyon.co · vs. prior stack · live

7d30d90d1y

Faster first response

85%

↑

6h → 47s median reply

Resolution rate

3.0×

↑

74% fully auto-deflected

Lower cost per ticket

62%

↑

$4.10 → $1.56 avg per ticket

CSAT average

94%

↑ 12pts

AI + human beats human-only

Message AI

Your best support
starts with knowing.

A chatbot that forgets you isn’t good support. Expect more from your AI. Message AI brings together your business knowledge, verified customer context and your team, so the conversation can actually move forward.

Knows your business

Learns from your website and approved knowledge. Your team decides what becomes an answer.

Remembers the conversation

Uses relevant history for returning customers, with verified links across chats, tickets and call transcripts.

Checks before sharing

Connected store knowledge for product questions. Customer verification before private order details.

Works with your people

Your team can step in with the context. Approved guidance helps shape how your company’s AI responds.

Meet Message AI

Customer context connected

Your business. Your guidelines.

Message AI · Conversation previewExample

Remembered contextJordan asked about an oak desk last week.

Hey, it’s Jordan again. Any news on that desk?

Identity verified · Order #1042 matched

Message AI · Verified order lookup

Your oak desk is on its way, Jordan. UPS has it scheduled for tomorrow.

Order#1042 · Oak writing deskStatusIn transitDeliveryTomorrow

Great. Could Jamie help me with assembly?

Message AI · Team handoff

I’ll bring the team into this conversation and include your request for Jamie. They’ll have the order details and what we’ve discussed.

Ready for your teamOrder, conversation and customer request together.

Appointments

Bookings,
straight from the chat.

Customers ask. AI books. You show up. Message AI reads your calendar in real time, offers open slots in chat, confirms instantly, and pushes the appointment back to your schedule. Never miss another booking, even on weekends.

Customer view · Live chat

The customer asks. AI books.

"Can I book a tune-up for Saturday?" Message AI checks the calendar, offers real slots, and confirms the booking, all without leaving the chat widget.

Hi 👋 How can we help?

Can I book a bike tune-up next Saturday?

Yes! Saturday April 27th has the slots below. Each tune-up is 45 min ($65).

Saturday · April 27

9:30 am11:00 am2:15 pm4:00 pm

Booked: Sat Apr 27, 2:15pm · confirmation emailed

Owner view · Schedule

You watch it land on your calendar.

The booking syncs to your calendar in real time, alongside everything else. Block hours, set buffer times, and let staff see exactly what's coming up next.

April 22, 26

Mon

Tue

Wed

Thu

Fri

Tune-up · J. Park

Wheel build

Pickup · M. Tan

Fitting · A. Lee

Tune-up · R. Cole

Tune-up

Build pickup

Repair · drop-in

NEW · M. Alvarez · 2:15

New booking · Sat 2:15pm · via AI

Three products. One platform.

iMessage. SMS marketing.
Customer verification.

Blue-bubble conversations for your team. Text campaigns for your business. Verification codes for your app. Three more ways to put Message.com to work.

iMessage for business

Their blue bubbles.
Your whole team.

Your customers use Messages. Your team uses Message.com. Send and receive iMessages together, right inside your shared Inbox.

Two-way customer conversations
One shared Inbox for your team
Customer history beside every reply

Explore business iMessage iMessage line required. Availability and limits apply.

● ● ●Message.com · Inbox

Alex LeeiMessage

Jamie

Today, 10:24 AM

Is the oak desk available in the smaller size?

Yes! We have the 48-inch desk in oak. Would you like the dimensions?

Sent by Jamie

That would be perfect, thank you!

Reply via iMessage

Jamie WilsonReplying from the shared Inbox

9:41 ••• ▰

JJuniper Studio

iMessage · Today 10:24

Is the oak desk available in the smaller size?

Yes! We have the 48-inch desk in oak. Would you like the dimensions?

That would be perfect, thank you!

Delivered

iMessage

One conversation. Both sides connected.

SMS marketing

Your next launch.
Straight to their phone.

Choose your subscribers, write your offer, and schedule your text campaign. Give customers a reason to come back.

Explore SMS marketing

New SMS campaignDraft

CAMPAIGN NAMESpring collection launch

AUDIENCESpring collection subscribers

Message

Juniper Studio: the spring collection just landed. Find your new favorite at juniper.example/spring 🌿

Reply STOP to opt out.

SEND TIMEFriday, 10:00 AMScheduled

Opt-in audienceSchedule campaign

Juniper Studio now

The spring collection just landed. Find your new favorite…

Offers · Product launches · RemindersConsent, sender registration and messaging fees apply.

Message Verify

A code for them.
Confidence for you.

Add verification to your signups, logins and account access. Send a one-time code and check it through the Verify API.

Explore Message Verify

JJuniper Studio

Confirm it’s you.

Enter the code we sent to your email.

482619

Email verified

You can continue to your account.

Your app · Verify API200 OK

{
  "status": "verified",
  "channel": "email"
}

Signups · Logins · Account accessChoose the verification channels that fit your product.

Your
stack.

More connected. Less switching.

Connects to your stack

Your tools. Now on speaking terms.

Your storefront, customer channels and business tools belong in the same conversation. Bring the right knowledge and customer context to the people helping.

Explore integrations

WordPress

Add live chat and turn your site content into answers.

Website plugin

WooCommerce

Connect your catalog and support shoppers with store knowledge.

Store plugin

Shopify

Product answers and order lookup after customer verification.

Store connector

Bring customer messages into the same support workspace.

Pilot access

Messenger

Handle Facebook Page conversations alongside website chats.

Pilot access

Instagram

Give your team one place to answer Instagram DMs.

Pilot access

HubSpot

See matching CRM customer context while helping in the Inbox.

Customer context

Stripe

Put matching billing context in front of your support agents.

Customer context

Mailchimp

Check a contact’s audience details without changing tools.

Customer context

Google Calendar

Check connected calendars before offering a booking time.

In testing

Gmail

Connect your mailbox to turn incoming email into support tickets.

Coming soon

Zapier

Connect Message events to the workflows you already use.

Coming soon

Availability varies by connector. Pilot and upcoming connections are labeled; provider approval and account permissions may be required.

Customer stories

A team of six handling 30,000+ conversations a month.

"We replaced Intercom, Zendesk, and Aircall with Message and cut our support payroll by 40%, while raising CSAT from 4.2 to 4.8. Our AI handles weekends now. I sleep on Sundays."

Sara Reyes

Head of Support · Northbound · 240 stores, 6-person team

"We were drowning in 9,000 tickets a month. Message AI now resolves 71%on its own, with sources cited. We went from 3-day reply times to 8 minutes, with the same headcount."

James Mitchell

Director of CX · Lumen Health · Series C, 180 employees

"The Shopify integration is the killer feature. AI quotes shipping, processes refunds, and pulls real order data. Our checkout conversion went up 14%just from chat alone."

Elena Karimov

Founder · Atlas Coffee · 22-store DTC roastery

"Migration from Zendesk took 47 seconds.Setup from scratch took 3 minutes. The AI was answering tickets that afternoon. We've never made a buying decision faster."

Theo Kapoor

Co-founder · Forma · 12-person hardware startup

2,400+ reviews from real support teams, pulled straight from G2, Capterra, Product Hunt and Trustpilot. No editing, no handpicking.

G²

★★★★★4.9

1,820 reviews · G2

★★★★★4.8

412 reviews · Capterra

#1 Product

Apr 2026 · Product Hunt

98% Recommend

Verified · Trustpilot

★★★★★

"Replaced 4 tools with Message. Saved $2,400/mo and our team finally enjoys their inbox."

Rachel Moss

Halftone Studios

★★★★★

"AI handles 64% of our weekend traffic. CSAT actually went up. Money printer."

Jules Devereux

Endless Apparel

★★★★★

"WordPress plugin, 90 seconds, done. Was answering live chats before I'd had coffee."

Priya Nair

Helio Skincare

★★★★★

"The phone product alone is worth the price. Aircall was costing us 3× this."

Fenix Bryant

Forma

★★★★★

"AI booked 38 appointments last month, all weekend. We didn't lift a finger."

Sara Henning

Halftone

★★★★★

"Best support tool we've ever used. We tried 6 before. Message just gets it."

Marco Russo

Lumen

★★★★★

"Onboarding took 45 minutes. ROI hit in week one. That's the review."

David Klein

Flux·Lab

★★★★★

"Tone-matching is spooky-accurate. Two weeks in we can't imagine writing from scratch."

Sara Whitmore

Monolith

★★★★★

"Replaced 4 tools with Message. Saved $2,400/mo and our team finally enjoys their inbox."

Rachel Moss

Halftone Studios

★★★★★

"AI handles 64% of our weekend traffic. CSAT actually went up. Money printer."

Jules Devereux

Endless Apparel

★★★★★

"WordPress plugin, 90 seconds, done. Was answering live chats before I'd had coffee."

Priya Nair

Helio Skincare

★★★★★

"The phone product alone is worth the price. Aircall was costing us 3× this."

Fenix Bryant

Forma

★★★★★

"AI booked 38 appointments last month, all weekend. We didn't lift a finger."

Sara Henning

Halftone

★★★★★

"Best support tool we've ever used. We tried 6 before. Message just gets it."

Marco Russo

Lumen

★★★★★

"Onboarding took 45 minutes. ROI hit in week one. That's the review."

David Klein

Flux·Lab

★★★★★

"Tone-matching is spooky-accurate. Two weeks in we can't imagine writing from scratch."

Sara Whitmore

Monolith

ONE COMPANY.FIVE AGENTS INCLUDED.

Pay per company.
Bring your team.

Company pricing · Team included

One workspace, five human support agents included, and a simple monthly starting price. Your team works together without buying a separate plan for each person. Phone number rental and usage are separate. Cancel anytime. no catch ↘

Chat

$5/ mo

$50/ yr$4.17/mo, two months free

Live chat for your customers, with room for your team.

✓

5 support agents includedOne company. One shared workspace.

✓Customizable live chat widget
✓WhatsApp · Messenger · Instagram in one inbox
✓Shopify + WooCommerce integrations
✓Browser access across devices
✓Canned responses + saved replies
✓Pre-chat forms · typing indicators
✓Advanced analytics

Start 14-day trial

Support

$10/ mo

$100/ yr$8.33/mo, two months free

Tickets and email on top of Chat. For teams that need a real helpdesk.

✓

5 support agents included+ everything in Chat

✓Ticket system + shared inbox
✓Email-to-ticket conversion
✓Auto-routing & SLAs
✓Macros + automations
✓Canned replies for tickets & chat
✓Store plugins and business connectors
✓Advanced analytics

Start 14-day trial

Read the guides. Find your next move.

Practical workflows, product guidance and the details behind a better support setup.

Customer workflows

Explore customer workflows →Read the journal →Help center →

Your team's new
superpower.

Every channel, every ticket, every call, answered. Start free in two minutes. Try it free for 14 days.

14-day free trial60-second install5 support agents includedCancel anytimeSOC 2 Type II

One inbox for every customerconversation.

Chat. Tickets. Phones. Knowledge. AI.

Chat that actually converts.

A shared inbox that triages itself.

A real phone number, finally smart.

A help center that writes itself.

Agents that know your business.

30 days in,here's what changes.

Your best supportstarts with knowing.

Knows your business

Remembers the conversation

Checks before sharing

Works with your people

Bookings,straight from the chat.

The customer asks. AI books.

Saturday · April 27

You watch it land on your calendar.

April 22, 26

iMessage. SMS marketing.Customer verification.

Their blue bubbles.Your whole team.

Your next launch.Straight to their phone.

A code for them.Confidence for you.

Confirm it’s you.

Your tools. Now on speaking terms.

WordPress

WooCommerce

Shopify

WhatsApp

Messenger

Instagram

HubSpot

Stripe

Mailchimp

Google Calendar

Gmail

Zapier

A team of six handling 30,000+ conversations a month.

Sara Reyes

James Mitchell

Elena Karimov

Theo Kapoor

Rachel Moss

Jules Devereux

Priya Nair

Fenix Bryant

Sara Henning

Marco Russo

David Klein

Sara Whitmore

Rachel Moss

Jules Devereux

Priya Nair

Fenix Bryant

Sara Henning

Marco Russo

David Klein

Sara Whitmore

Pay per company.Bring your team.

Read the guides. Find your next move.

See the work. Picture your team.

Make your next step a simple one.

Did AI resolve the request, or did the customer leave?

Your team's newsuperpower.

One inbox for every customer
conversation.

30 days in,
here's what changes.

Your best support
starts with knowing.

Bookings,
straight from the chat.

iMessage. SMS marketing.
Customer verification.

Their blue bubbles.
Your whole team.

Your next launch.
Straight to their phone.

A code for them.
Confidence for you.

Pay per company.
Bring your team.

Your team's new
superpower.