Open the editor
Go to https://app.message.com/knowledge/articles and open an article. Edit its title and body with the formatting controls. Use Details to check its category, keywords and visibility.
Wait for the save state
The editor shows whether changes are saved, saving, conflicted or failed. Resolve a save failure or version conflict before leaving the page. AI authoring tools can help draft changes, but review their facts before applying them.
Publish the update
Choose Publish when the draft is ready. The previously published version continues serving until you publish the changes. Public visibility controls whether the article is intended for the customer-facing help center.
Use version history
Open the editor’s version history to compare earlier versions. Restoring copies the chosen version into the working draft; review it and publish again when ready.
Keep going
Put the next step into practice, or ask us about your setup.