Set the default
Go to https://app.message.com/settings/phones/call-handling and review Default transcription. Live streams transcript text during a call; Post-call processes it after the call ends. Individual call routes or extensions may override company defaults.
Review the call
Open the call in Inbox and check its transcript and available recording. Post-call processing takes time and depends on the recorded audio and transcription service; there is no fixed completion or accuracy guarantee.
Check retention and accuracy
Recording and transcript retention are separate settings at https://app.message.com/settings/phones/general. Review names, order numbers and amounts against the audio before acting on them. If processing fails, provide support with the call ID and time.
Keep going
Put the next step into practice, or ask us about your setup.