Post-call transcription runs on every recorded call. The transcript lives inside the conversation thread alongside the recording. Searchable, exportable, and feedable into the AI for follow-up summarization.
Live captions
On the Business plan, agents see live captions during the call in the dashboard call panel. Speech recognition runs on our own infrastructure with a hot-failover pair for reliability.
Speaker diarization
Transcripts label who said what (agent vs caller) with about 95% accuracy on telephony-quality audio. Diarization is automatic on every call.