Check the call
Open the call in Inbox and look for its recording and transcript. A summary cannot reliably describe speech that was never captured or transcribed.
Check transcription settings
Review https://app.message.com/settings/phones/call-handling and any extension or route override. Live and post-call transcription are different modes. Post-call work may still be processing or may have failed.
Escalate a processing problem
If the transcript or expected summary stays missing, send support the call ID, approximate time and processing status. There is no guaranteed 60-second summary deadline, universal 30-second skip rule or general Regenerate summary button in the current call view.
Keep going
Put the next step into practice, or ask us about your setup.