HIPAA-ready support without enterprise pricing.
Sign a BAA on the Business plan. PHI isolated at the row level. Audit log with 12-month retention. Voicemail transcribed on our own hardware. Designed for clinics, telehealth, and online pharmacies.
What makes it fit.
- ✓BAA available on the Business plan, not gated to Enterprise.
- ✓PHI isolated in your workspace with Postgres row-level security. Cross-workspace queries blocked.
- ✓Encrypted at rest (AES-256) and in transit (TLS 1.2+). Quarterly key rotation.
- ✓Audit log retained for 12 months. SIEM forwarding available.
- ✓AI Code of Conduct: refuses medical advice, escalates to a licensed clinician when triggered.
- ✓On-call routing for after-hours patient calls with mobile forwarding.
Four things that matter the most.
Signed BAA in days, not months
Email [email protected] with your details. Counter-signed BAA back in two business days. No procurement rabbit hole.
AI guardrails for regulated content
The AI refuses medical, financial, and legal advice by default. Keyword triggers route to a licensed clinician. Override per workspace if you have an exception.
Patient-side identity verification
Custom identity-verification flow in the chat (DOB, last 4 of SSN, account number). All PII encrypted, never logged in plain text.
On-call pharmacist phone routing
After-hours patient calls forward to the on-call clinician's mobile. Caller ID shows patient context if the patient is in your CRM.
“We needed HIPAA-ready chat, voice, and tickets without paying $80k a year for an enterprise contract. Message gave us a BAA on a $19 plan.”
Integrations that matter for healthcare.
Deeper dives.
Try Message for healthcare.
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