Support the way your engineers wish you would.
Built for product-led growth. Identify logged-in users, ground replies in your KB, escalate via Slack or Linear, and pipe every event into your data warehouse via Segment.
What makes it fit.
- ✓Identify-by-API for logged-in users. No pre-chat form needed.
- ✓AI grounded in your product KB. Cites the doc it pulled from on every reply.
- ✓Linear and Jira integrations. File a ticket from a chat in one click.
- ✓Slack for notifications and triage. Two-way reply mirror.
- ✓Webhook events for every conversation, ticket, and call. Segment, Mixpanel, Amplitude integrations.
- ✓SOC 2 Type I in hand, Type II in flight. SAML SSO on Enterprise.
Four things that matter the most.
Logged-in user identification
JavaScript identify() call passes us your user ID, email, plan, and any custom traits. HMAC signing prevents impersonation.
Linear bug filing
Click Create Linear issue. Conversation transcript and customer email attached. Status changes post back into the chat thread.
Event streaming via Segment
Every chat, ticket, call, and AI event becomes a structured Segment track. Pipe to Snowflake, BigQuery, Mixpanel, Amplitude.
Tier-based routing
Route enterprise customers to a dedicated queue with a 30-min SLA. Free users to a generic queue with the AI doing the heavy lifting.
“The AI is grounded in our case database. Hallucinations went to zero, almost overnight.”
Integrations that matter for saas.
Try Message for saas.
Install in 60 seconds. Migrate from your old tools for free. Talk to a human if you want to, do not have to.
Start free trial →