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Support customers in different languages

Review translated answers and maintain language-specific knowledge carefully.

Reviewed September 23, 2026

Start with accurate source material

Write clear articles with the exact product names, amounts and policy terms. AI may help with language, but a generated translation still needs review by someone who understands the language and your business.

Current publishing controls

The knowledge article data model supports a locale, but the current editor does not offer a one-click, 38-language help-center translation workflow. Do not expect a browser language or visitor location to publish translated versions automatically.

Test real questions

Try the languages your customers use and verify the answer, links and handoff wording. If an answer is wrong, correct the source or provide approved wording. Keep a human route available for languages your team has not validated.

Keep going

Put the next step into practice, or ask us about your setup.