Open Billing
Go to https://app.message.com/settings/billing/payment-method. Review the saved cards and their expiry dates. The card labeled Default is the workspace’s default payment method.
Update securely
Choose Add card to open the secure embedded card form inside Message.com. Adding a card does not start a subscription. After the card is saved, choose Make default if you want to use it for future authorized charges. Never send full card details to support.
Check the billing provider
Shopify-managed subscriptions use the Shopify billing controls shown by the app. A Message.com saved card does not change your Shopify payment method. If saving a card fails, keep the displayed error and contact support without card numbers or security codes.
Keep going
Put the next step into practice, or ask us about your setup.