One inbox for every order, every cart, every customer.
Connect your store. The AI sees products, orders, refunds, and customer history out of the box. Reply to chats grounded in real data, automate refunds under a cap, recover abandoned carts in-thread.
What makes it fit.
- ✓Pre-built integrations with Shopify, WooCommerce, BigCommerce, Magento, Wix, Squarespace, and Webflow.
- ✓AI grounded in your live product catalog and order history. Refunds under a cap issued from the chat.
- ✓WhatsApp, Instagram, Messenger, and SMS in one inbox alongside web chat.
- ✓Phone in the same queue. Order-status calls handled with the customer's data on the agent's screen.
- ✓Abandoned-cart recovery flows triggered on cart inactivity, in the customer's preferred channel.
- ✓Customer LTV in the agent sidebar so VIPs get routed to your best people.
Four things that matter the most.
Live order lookup
The AI hits the Shopify (or WooCommerce, BigCommerce, etc.) API on demand. Order status, tracking links, ETA, and shipping address are accurate to the second.
Refunds in the chat
Configurable cap (default $30 per order, 1 per customer per month). Disputes auto-escalate. Reversible inside 60 seconds.
Cross-sell prompts
AI proposes complementary products from your catalog when the conversation is right for it. Cross-sell rate +19% across our top customers.
Phone for retail
Self-hosted SIP, US/UK/AU numbers, port-in supported. Calls in the same inbox as chat. Cheaper than Aircall, more integrated than Shopify Inbox.
“Our cost per conversation dropped from $4.20 to $0.31 once the AI took the 'where is my order' questions. Our human agents do the upsells now.”
Integrations that matter for ecommerce.
Try Message for ecommerce.
Install in 60 seconds. Migrate from your old tools for free. Talk to a human if you want to, do not have to.
Start free trial →