Choose a connection method
For supported Gmail or Outlook accounts, start at https://app.message.com/settings/integrations/mailboxes and complete the provider connection. For forwarding, open https://app.message.com/settings/tickets/forwarding and copy the destination address shown for your workspace.
Configure forwarding
Set your existing email service to forward support messages to that destination. Complete any provider verification step. Send a test message from a separate address and confirm it arrives in Inbox with the expected sender, subject and body.
Set reply addresses
Use https://app.message.com/settings/tickets/replies to choose department reply addresses. For your own sending domain, follow the DNS records and verification status at https://app.message.com/settings/tickets/domains.
Test the round trip
Reply from Inbox, check delivery in the external mailbox, then reply back to the same thread. A successful connection alone does not verify forwarding, domain authentication or outbound delivery.
Keep going
Put the next step into practice, or ask us about your setup.