Email-to-ticket turns inbound email into structured tickets in your Message inbox. We support Gmail, Google Workspace, Microsoft 365, and any IMAP-capable mailbox.
Forwarding setup
Settings > Tickets > Email > Add inbox. Pick your provider, paste the inbox address (e.g. [email protected]), and follow the provider-specific OAuth or forwarding-rule wizard.
Custom domain (SMTP relay)
On Business and Enterprise plans, we send outbound replies through our SMTP relay using your domain. You add a DKIM record, we verify, and replies arrive looking like they came from [email protected].