Start onboarding
Open https://app.message.com/settings/ai/onboarding. Provide a public business website to scan, or choose the no-website path and answer the business interview. Give concise, factual answers about the services and policies you actually offer.
Review the job
Wait for the scan and generation status. A page behind a login, an inaccessible website or a failed job may leave gaps. Check the result rather than assuming every page was imported.
Edit and publish
Open https://app.message.com/knowledge/articles. Review titles, prices, hours, policies and contact details. Correct missing or unsupported information, choose internal or public visibility and publish the articles you approve.
Keep improving
Use Knowledge suggestions to review useful answers from completed support conversations. Approval adds knowledge intentionally; customer messages do not silently become company policy. Revisit sources when your website or business policies change.
Keep going
Put the next step into practice, or ask us about your setup.