Create a schedule
Open https://app.message.com/settings/business-hours and choose New schedule. Name it, set the timezone and edit the weekly hours. Check the timezone even if your browser detected your location correctly.
Choose the company default
Click the star beside a schedule to make it the company default. Departments and agents can inherit that schedule or have an override. A schedule does not change a channel until it is assigned to the relevant destination.
Configure the customer experience
Check chat office hours at https://app.message.com/settings/chats/office-hours and phone after-hours handling at https://app.message.com/settings/phones/voicemail. Set the appropriate offline message or call destination, then test both open and closed hours.
Keep going
Put the next step into practice, or ask us about your setup.