Phones · voice
Every call, already summarized.
Smart routing, live transcription, AI summaries auto-attached to the customer. Bring your number, keep your team.
LIVE CALL· inbound from +1 (415) ••• ••••02:14
Queue · 3 waiting
Helena Park
on call
Mateo Alvarez
VIP · refund
+44 7700 ••••
new caller
Priya Shah
callback
HP
Helena Park
+1 (415) ••• ••••
SaraHi Helena, this is Sara at Message, how can I help today?
HelenaHey! My order from yesterday hasn't shipped yet, can you check on it?
SaraOf course, pulling up order A-41287 now. Looks like it shipped this morning, ETA Friday.
HelenaOh perfect, thank you. One more thing, is there a way to
Mute
Hold
Transfer
Summary
End
Customer
$2,840
LTV
4.9
CSAT
Recent orders
A-41287$480
A-39014$162
A-37882$48
Open tickets
None, last contact via chat, Apr 18.
AI · live
Caller is asking about an order delay. Order A-41287 already shipped, ETA Friday. No action needed.
IVR & routing
The right teammate, before they say hello.
An AI greeter asks one question, listens for intent, looks up the caller's recent orders, and routes the call. No deep menus, no "press 7 to go back".
☎
Caller dials
+1 (415) 555-MSGS
AI
"Hi! How can we help you today?"
listens · looks up caller · classifies intent
intent · order
Order status
→ AI resolves with live Shopify lookup
intent · refund
Refunds & returns
→ Billing team rotation
vip · sentiment ↓
Angry VIP
→ Senior CSM direct
after hours
Voicemail
→ AI transcribes to ticket
AI call summary
Type nothing. The notes write themselves.
Every call is transcribed live. When the call ends, AI writes a 3-line summary, extracts action items, tags topic and sentiment, attaches it to the customer profile.
During the call
Live transcript, diarized.
Speaker labels for caller and agent. Searchable mid-call. Highlight a line to insert it as a quote into a Slack message or ticket.
CallerHey, I had a question about my order arriving today…
SaraOf course, what's the order number?
CallerA-41287, I think. It should have shipped Monday.
SaraGot it. Looks like it shipped this morning, ETA Friday.
After the call
Summary, attached automatically.
Three-line summary. Action items extracted. Topic tagged. CSAT requested. Sent to Slack if you've connected the channel.
AI summary4m 12s · resolved
Helena called about order A-41287 (shipped today, ETA Friday). Also asked about adding a second item to the same shipment, declined per policy. Customer happy, no follow-up needed.
✓Topic: Order status
✓Sentiment: Positive
✓Action items: None
Your number, your team
Port a number, pick a new one, or bring your SIP trunk.
Keep the number your customers already dial. Or grab a new toll-free, geographic, or international number in minutes.
Port-in flow
Bring the number customers already know.
Free port-in. Your old number keeps working until the cut-over completes.
1Sign port-in authorization✓
2Upload latest carrier bill✓
3Pick cut-over date✓
4Carrier release · 2–4 weeks
5Number live on Message
New number
Pick from 60+ countries, live in minutes.
Toll-free, geographic, or shared short codes. SIP trunks supported for enterprise, bring your own carrier.
area code415San Francisco
+1 (415) 555-MSGSSelected
+1 (415) 555-0182$1/mo
+1 (415) 555-0143$1/mo
+1 (415) 555-0907$1/mo
Recordings & transcripts
Every call, searchable like email.
Grep your call history by topic, agent, sentiment, or phrase. Replay clip-by-clip. Export to S3, Drive, or your warehouse.
Caller
Topic
Sentiment
HP
Helena Park
4m 12s · today
Order status
✓ Positive
▶
MA
Mateo Alvarez
8m 03s · today
Refund request
○ Neutral
▶
+
+44 7700 ••••
2m 41s · today
Shipping question
✓ Positive
▶
PS
Priya Shah
12m 18s · yesterday
Account access
✗ Angry
▶
LO
Liam O'Connor
1m 56s · yesterday
Sales inquiry
✓ Positive
▶
Voice analytics
Volume, response, topics, by day, by team.
Inbound vs outbound. Missed-call rate. Average handle time. Top topics by hour. Slice by team, agent, or number.
Inbound calls · this week
842
+22% vs last week
MonTueWedThuFriSatSun
Avg handle time
3m 48s
–12% vs last week
Top topics
Order status38%
Refunds22%
Billing16%
Sales14%
Other10%
Frequently asked questions
Phone system questions, answered
What is included in the Message phone system?
Inbound and outbound calling, smart IVR with AI greeter, live transcription, AI call summaries auto-attached to the customer profile, voicemail-to-ticket, call recording with searchable transcripts, and analytics. Phones are on the Business plan ($19/mo) with unlimited agents, no per-seat or per-minute markups beyond carrier costs.
Can I bring my existing phone number?
Yes. Port any toll-free or geographic number to Message. The port-in is free and typically completes in 2–4 weeks (the carriers control timing, not us). While the port is in progress your number continues to work on your old provider.
How does the AI call summary work?
Every call is transcribed in real time. After the call ends, AI produces a 3-sentence summary, extracts action items, tags the topic, and writes it to the customer profile and to a Slack channel if you've connected one. The full transcript is searchable.
Can the AI answer calls before a human?
Yes, optionally. The AI greeter can collect intent, look up the caller's recent orders or open tickets, and either resolve common questions or route to the right teammate. You can disable it and route straight to a queue if you prefer.
Does this work with my CRM?
Calls log to Hubspot, Salesforce, Pipedrive, Attio, and any system reachable via Zapier or webhook. Inbound calls pop a customer-context card before the agent picks up: name, last order, recent ticket, lifetime value.
How is this different from AirCall or Dialpad?
Two things. First, your phone system, chat widget, and ticket inbox are one product on one bill, calls thread automatically into the same customer profile. AirCall and Dialpad are phone-only and bolt onto Zendesk or Hubspot. Second, AI summaries, transcription, and IVR are included at $19/mo flat for unlimited agents. AirCall starts at $30/seat and adds AI as a paid upgrade.
Can I record calls for compliance?
Yes. Recording is on by default and can be disabled per-number, per-team, or per-call. Recordings are encrypted at rest and stored for as long as your plan allows (default 12 months). Customers hear a recording disclosure when required by jurisdiction.
Do you support international numbers?
Yes. We provision numbers in 60+ countries including the US, Canada, UK, EU, Australia, and most of Asia. SIP trunks are available for enterprise customers who want to bring their own carrier.
Is there a free trial?
14-day free trial on every plan, no credit card. Trial includes 50 minutes of inbound and outbound calling so you can test routing and AI summaries end-to-end before subscribing.
Calls that write themselves.
14-day free trial. 50 minutes included. No credit card. Port your number whenever you're ready.