Answer in your browser
Make and receive calls from your workspace. Keep the call beside related tickets, chat history and customer notes.
MESSAGE PHONE
Pick up the call.Bring the whole story.
Answer calls where your team already handles chats and tickets. Keep the caller’s history, transcript and next step together, with routing and Message AI built around your business.
Phones: $5/month with five support agents included, plus your first local number and 1,000 local outbound minutes. Message AI: $5/month or included in Business.Message PhoneMessage.com workspace
Review what was said and what happens next.
Calls in the InboxSearchable transcriptsHuman and AI routing
AI reception · Human serviceKnow why they called.
Know why they called.
Before you say hello.
Turn waiting time into helping time. While your team is busy, Message AI asks why the customer called, gathers the details and answers from your business knowledge. If a person is still needed, they receive the context before taking over.
Book during the call
Your booking assistant works with selected services, durations and available times. It confirms the details and can send configured booking notifications.
Use your desk phones
Connect supported SIP desk phones to your business calling setup. Your team can use the hardware that fits their day.
Find the important words
Read speaker-labeled transcripts and search within a call for the product, order or promise you need to find again.
Give the right person the context
Route by department, business hours and IVR choice. Keep the request and transcript attached when a teammate needs to step in.
Keep your workspace within reach
Use the browser workspace now. See the Apps page for desktop and mobile release availability before planning an app rollout.
A phone call. A booked appointment.“Tomorrow at two?”
“Tomorrow at two?”
Consider it booked.
Your customer calls. Message AI offers an available time, confirms the details and books the visit. Your team sees the appointment in Bookings.
Explore AI bookingShowroom visitJordan Taylor · Incoming call
Booked Message AI
Appointment confirmed
You’re booked.Tomorrow · 2:00 PM · 45 min
Phone booking demo
Read the conversation
Jordan: Can I book a showroom visit tomorrow?
Message AI: Of course. I have 2 or 4 in the afternoon.
Jordan: Two is perfect. It’s Jordan Taylor.
Message AI: A 45-minute visit tomorrow at 2. Shall I book it?
Jordan: Yes, please.
Message AI: You’re booked, Jordan. See you tomorrow!
Illustrative workflow · Realty.com
A viewing request, ready for the agent.
A buyer calls about a property while the agent is showing another home. Message AI can collect the request and put the conversation in the same Inbox as the buyer’s chat.
01 / Capture the reason for the call
Ask which property they mean, when they want to visit and how the agent should reach them.
02 / Give the agent the brief
Keep the transcript and customer request with the call, so the handoff starts with useful context.
03 / Make the next step visible
Offer an available appointment through a configured booking flow, or assign a callback with a deadline.
What could the time be worth?
Model your team’s workload.
26.7 hoursIllustrative time saved per month if each eligible conversation takes 4 fewer minutes.
This is an example scenario, not a reported customer result or a guarantee. Calculation: conversations × minutes saved ÷ 60. Adjust the assumptions to match your own team.
01 / The call workspace01 02 03
The call ends. The context stays.
A recording is useful. A conversation your next teammate can understand is even better. Keep the words, notes and follow-up with the customer.
Read the transcript
Where transcription is enabled, review speaker-labeled segments after the call. Search within the transcript for an order, product or promise rather than replaying the entire conversation.
Write down the next step
Use call notes to record what the caller needs and what your team promised. A completed call can still need a ticket or callback, so the outcome belongs with the record.
Connect the other conversations
Eligible linked customer history lets agents see an email or chat related to the call. A caller with an existing open ticket should not have to explain the same issue from the beginning.
02 / Routing & availability01 02 03 Explore Bookings
The right route for each caller.
Give your business a clear front door. Configure the number, business hours and menu before deciding where humans or AI should answer.
Start with business hours
Set the schedule and timezone for your phone service. Make after-hours behavior explicit so customers know what happens when your team is unavailable.
Build the menu around your work
Route callers through the available IVR options and departments. Keep the menu short and describe what each choice does instead of making customers guess your internal team structure.
Offer booking by phone
Assign a booking assistant to the configured phone flow. It uses your selected services, durations and availability to guide the appointment, with confirmation messaging where configured.
03 / Message AI on calls01 02 03 See how Message AI works
Less hold music. More help.
Let AI use the wait to understand the request, collect useful information and answer questions. Some calls can finish there. Others reach your team with the context already attached.
Answer from approved knowledge
Use the same maintained business answers that support chat and tickets. Set a useful welcome and a clear task for the phone assistant, rather than a generic script that knows nothing about your company.
Help while someone waits
Instead of another loop of hold music, offer help with opening hours, delivery questions or your services. Message AI uses approved answers and enabled tools, and keeps a person within reach.
Carry the promise forward
A callback should become owned work. Internal AI follow-ups can notify a teammate with the call reference so they can read the transcript and understand why the customer called.
THE EVERYDAY DETAILS
A phone system that belongs in support.
Handle the conversation and its aftermath in the same workspace.
Answer in the Inbox
Incoming phone work joins the shared queue. Agents can pick up a call while seeing the other requests their team is handling.
Hold and transfer
Use the call controls to place a caller on hold or transfer the request. The conversation record stays available to the team.
Outbound calls
Make a call from your configured business number. Caller identity, provider eligibility and available usage determine what can be dialed.
Recordings and transcripts
Review recordings where recording is enabled and available. Transcription settings control whether a call gets a transcript; not every call is transcribed live.
Voicemail
Review voicemail through the phone workflow. Treat an unanswered call as a follow-up opportunity rather than a message left in a separate device.
Customer history
Keep notes and related conversations near the call. Confirm identity before discussing private details, even when the displayed caller number matches a contact.
Phone pricing · USDA business number.
Start now →
A business number.
A very small bill.
Phones starts at $5/month. Business is $15/month and brings chat, tickets, phones and Message AI together.
$5per month · Phones plan
| Calling | Phones ($5/mo) | Business ($15/mo) | Enterprise |
|---|---|---|---|
| Local outbound minutes/month | 1,000 | 1,000 | 10,000 |
| Local inbound calls | Free, unlimited | Free, unlimited | Free, unlimited |
| Toll-free inbound minutes/month | 1,000 | 1,000 | 1,000 |
| Toll-free outbound calls | Free, unlimited | Free, unlimited | Free, unlimited |
| Human support agents | 5 included | 5 included | 5 included |
Each additional human agent is $5/month. Included minutes are per workspace, not per agent. Rates below cover US calling; international destinations are separate.
| Minutes beyond allowance | Monthly minutes with 1,000 included | Local outbound | Toll-free inbound |
|---|---|---|---|
| 1–999 | 1,001–1,999 | $0.008 | $0.010 |
| 1,000–3,999 | 2,000–4,999 | $0.007 | $0.009 |
| 4,000–8,999 | 5,000–9,999 | $0.006 | $0.008 |
| 9,000+ | 10,000+ | $0.005 | $0.007 |
Graduated pricing: each rate applies only to minutes in that band. Enterprise local outbound usage starts at $0.008/min after its 10,000 included minutes, then follows the same graduated bands. Local inbound calls remain free and unlimited.
Estimate local outbound usage
$11.50Estimated usage above 1,000 included local outbound minutes. Subscription, additional numbers, international calls and taxes are separate.
| Number | Monthly price |
|---|---|
| First local number in a workspace | Included |
| Each additional local number | $1 |
| Every toll-free number | $2 |
MAKE IT YOURS01 02 03
A clear path from number to first call.
Set up your number
Choose the available number setup in your workspace and review number rental and usage charges. Existing-number options depend on carrier eligibility.
Decide where calls go
Configure hours, departments, IVR and optional AI behavior. Choose what happens when nobody answers and when a caller asks for a human.
Test the complete journey
Call the number, try each menu choice, answer, transfer and leave a voicemail. Check the resulting records before giving the number to customers.
BEFORE YOU START
A few useful answers.
Every call deserves
a useful next step.
Phones: $5/month with five support agents included, plus your first local number and 1,000 local outbound minutes. Message AI: $5/month or included in Business.