AI that knows your business
Scan your website or build knowledge through an interview. Review the answers, connect approved sources, and give Message AI your company’s own instructions.
Explore Message AI →YOUR NEXT SUPPORT PLATFORMBetter support.
Better support.
A smaller bill.
The chat, the email, the call, and the teammate who knows the answer. Bring them into one workspace, with AI that learns your business and five support agents included.
5 agents includedA team subscription from day one
From $5/monthStart with the support channel you need
One shared InboxKeep the next reply close to the whole story
PUT YOUR TEAM IN THE COMPARISONSame team.
Same team.
Very different bill.
Choose the support tools you need. Move the agent slider. See how a company subscription compares with paying for every seat.
1 agent50 agents
Five human agents included, then $5/month per additional agent. Task AI agents are separate.
message.comBusiness · five agents included
$15/monthIntercomEssential · $29/agent$145/mo
Fin outcomes billed separately.ZendeskSuite Team · $55/agent$275/mo
AI usage billed separately.Annual subscription difference vs Intercom Essential$1,560 /year
$145/mo for 5 seats compared with $15/mo for Message Business.
Put that budget back into your businessPrices, sources and what’s included in the estimate
USD subscription estimates. Competitor rates require annual billing; Message uses its monthly rate. Plan features differ. Excludes taxes, AI outcome charges, add-ons, phone numbers, calls, SMS and other usage on both sides. Selecting Message AI uses Business, where support AI is included. Five human agents are included. Each additional human agent adds $5/month to the selected plan.
Checked September 24, 2026: Intercom pricing · Zendesk pricing · LiveChat pricing · Message plans. LiveChat appears for chat-only comparisons; broader product packages need their own quote.
THE SAVINGS ARE ONLY THE START“I already told
“I already told
your colleague.”
You’re ready for that.
A customer emails, then calls, then opens a chat. See the related requests, the transcript and the promise your team made, beside the conversation you’re handling.
Explore the unified InboxA teammate, one click away
Open a colleague or team channel from the Inbox’s bottom bar. Ask for help while keeping the customer conversation in front of you.
See internal team chat →Meet customers where they are
Bring connected WhatsApp, Instagram, Messenger and SMS conversations into the same Inbox as website chats, emails and calls.
See the connected channels →MAKE THE MOVE WITH YOUR HISTORYNew workspace.
New workspace.
Same customers.
Better starting point.
Moving from Intercom, Zendesk or another helpdesk? Preview your import before you move the live conversation.
Find your migration path01 · Bring the useful records
Choose your provider, check the supported records and preview what will be imported.
02 · Give your team the context
Map teammates and review imported conversations before switching channels.
03 · Test, then move traffic
Send a real test request, reply from Inbox and check routing. Switch when your team is ready.
Before you start
A few useful answers.
What does the price comparison include?
The calculator compares named subscription plans and your selected Message tools. Competitor rates use annual billing; Message uses monthly billing. Phone, messaging, AI outcome fees and other usage are excluded on both sides. Open the price assumptions for source links.
What happens when we need more than five agents?
Five human support agents are included in self-serve plans. Each additional human agent costs $5/month. For example, ten agents on Business cost $40/month: the $15 plan plus five additional agents at $5 each.
Can we try AI with our own knowledge?
Yes. Build or import approved knowledge, give Message AI company-specific guidance, and test your customers’ questions. Review answers and handoff behavior before enabling customer replies.
Do we have to move everything at once?
No. Start with a channel, test it with your team, and expand when you are ready. Check your provider’s migration scope and retain access to your original records during the transition.