Reusable answers
Use Manage saved replies beneath the chat composer for text you send often. Inserting a saved reply leaves it in the composer for review; it is not a multi-action macro.
Assign incoming work
Use https://app.message.com/settings/ai/routing to configure supported routing rules and department strategies. Use the rule controls that are available there, then test a matching request and a request that should not match.
Delegate a specific task
Use https://app.message.com/settings/ai/agents to configure task AI agents. Define a narrow job and the permitted product or source. Review its result and approval requirements before relying on it for customer work.
Connect a workflow
Use https://app.message.com/settings/integrations/automation for supported automation connections. A connector or API action must exist for the operation you want; describing an action in a prompt does not grant the AI permission or capability to perform it.
Keep going
Put the next step into practice, or ask us about your setup.