A shared support queue
See the work waiting for your team and open the conversation with its customer context. Keep ownership visible when colleagues switch shifts or devices.
MESSAGE APPS
Your customers.Within reach.
Use the Message workspace in your browser for Inbox and Team. Keep customer support and internal collaboration connected, with dedicated desktop and mobile clients following the same product workflows.
Use the browser workspace today. Check current availability for desktop and mobile releases.Inbox and Team workspacesShared conversation historyBrowser access today
01 / Inbox wherever you work01 02 03 Explore Inbox
Keep the next answer close.
Use the same customer workspace for chats, tickets and calls. A change of screen should not mean a disconnected customer history.
Conversations with continuity
Read earlier replies, related requests and available call transcripts before answering. Keep the next step attached to the customer rather than in a private note on another device.
Calls need the right setup
Browser calling depends on the workspace’s phone configuration, device microphone permissions and network conditions. Test audio and a real call before using a new device for support.
02 / Team beside your work01 02 03 Explore Message Team
One team. More ways to stay in touch.
Internal help belongs near the customer conversation, whether you are using the full Team workspace or the compact chat dock in Inbox.
Channels and direct messages
Use joined channels for shared work and direct messages for a specific colleague. Conversation history belongs to the workspace so the team can continue in the full application.
Quick help from Inbox
Open internal chats above the bottom bar, minimize them when you need room and return without navigating away from the customer. Pin important conversations and mute distractions.
Continue in the full workspace
A quick discussion can become a longer conversation. Open Team when you need more room, and keep the same channel history and people within reach.
THE EVERYDAY DETAILS
Choose the workspace for the job.
Start with the browser today and use only a supported release for any installed client.
Browser workspace
Open Message through your browser and sign into your company workspace. There is no desktop installer required to begin working.
Dedicated Inbox
Keep chats, email tickets and configured phone workflows in one support workspace. The customer history travels with the conversation.
Dedicated Team
Use channels and direct messages for internal work. Keep the customer-facing conversation separate from internal discussion and follow-ups.
Device permissions
Grant microphone and notification access only when a workflow needs it. Check the browser and operating-system settings if a permission was previously declined.
Responsive access
Use the web interface on different screen sizes. Complex support work benefits from a wider display; check the workflow you need on the device you plan to use.
The right workspace for your device
Dedicated Inbox and Team clients are being prepared for desktop and mobile. Start in the browser and check the supported release when you need an installed workspace.
MAKE IT YOURS01 02 03
Start in the browser.
Open your workspace
Sign in at app.message.com and choose the company you work with. Your account permissions determine the products and conversations you can access.
Check your working setup
Open Inbox or Team, configure required device permissions and test the workflow you use. For calls, check audio input and output with a test conversation.
Check installed-client availability
If you need an installed app, confirm the current supported release and distribution instructions. Use the verified release path for your operating system.
BEFORE YOU START
A few useful answers.
Less distance
between question and answer.
Use the browser workspace today. Check current availability for desktop and mobile releases.