Answers from your business
Scan your website, add help articles and connect selected data sources. Product questions, policies and service details become knowledge your AI can use in the conversation.
MESSAGE LIVE CHAT
The conversation starts here.The context stays with it.
AI that knows your business. Agents who know your customers. Live chat, orders, past conversations and your team, together in one Inbox.
$5/month · 5 agents included. 14-day free trial. Credit card requiredYour agents’ actual workspaceQueue. Conversation. Customer context.
One queueChat, tickets and calls in view
One customerRelated history beside the conversation
Your whole teamFive human agents included in Chat
MESSAGE AI“Where’s my order?”
“Where’s my order?”
Give them an answer.
An FAQ can explain your shipping policy. A connected AI can help with the shipment a customer is actually asking about. Message AI brings your approved knowledge, connected data and conversation history into the same reply.
Order details, with identity checks
Supported commerce connections let customers verify their email, order number and billing postal code before AI retrieves the matching order. Knowing an email address alone is not enough.
A conversation that carries on
Message AI uses earlier turns and eligible customer history to follow the conversation. When a customer returns, it can build on what you already discussed instead of starting the same script again.
Your rules. Your team's judgment.
Set company-specific guidance, decide when people should get involved and review proposed answers before adding them to the knowledge base. Your business controls what becomes reusable knowledge.
Message AI is available as an add-on. Connected answers depend on the sources and permissions you enable.
Customer conversation · Message Inbox
Every good answer can help with the next question.
Turn useful team replies and completed conversations into knowledge suggestions. Review the question and answer, approve what is useful, and give Message AI a better source for next time.
03 / CUSTOMER CONTEXTThey emailed yesterday.
01 02 03 See the unified Inbox
They emailed yesterday.
They're calling now.
You already know.
Customers don't think in channels. They think about the problem they need solved. Give your agents the history and active conversations to treat it as one request.
Spot two agents working on the same issue
The customer panel shows related conversations that are also in progress, including calls. See who is helping before you duplicate the work or give a conflicting answer.
Open the history without hunting
Follow the related ticket, chat or call from the customer panel. Link conversations about the same request while keeping each assigned to the right agent.
Customer memory with clear boundaries
Returning visitors can bring eligible history with them. Your team can confirm and connect cross-channel AI memory, or disconnect it. A similar name or email is not automatic proof of identity.
One issue. A complete picture. The call, ticket and order are beside the chat.
04 / BUILT FOR THE PEOPLE ANSWERINGThe tools you reach for.
The tools you reach for.
Already within reach.
See what needs attention, write a useful answer and get the conversation to the right person. The small details matter when your team is doing this all day.
Typing previews
See the visitor's in-progress message when typing preview is enabled, so you can start finding an answer before they press send.
Saved replies
Keep your best answers ready. Use the slash shortcut in the composer to find a saved reply, then make it personal before sending.
Files in the conversation
Share screenshots, documents and other supported attachments right in the chat. Keep the evidence next to the question it answers.
Assignments and transfers
Send a conversation to a teammate or department. Pending transfers show who is receiving it, with accept and decline controls.
Tags and search
Label conversations by issue or customer need. Search current and archived conversations to find the details you need again.
Transcripts and notes
Email or download a chat transcript and keep internal customer notes. The next agent has a useful record of what happened.
KNOW WHEN TO STEP INDon't make an upset customer
Don't make an upset customer
ask a third time.
See an estimated frustration level, repeated requests for a person and manager requests alongside AI conversations. Your agents can review the signals and take over with the history already in front of them.
Mood signals are estimates to help your team prioritize, not a judgment about the customer.
05 / INTERNAL SUPPORT, INSIDE THE INBOXAsk your team.
Ask your team.
Keep your customer's place.
When the answer belongs to someone else, you shouldn't have to abandon the conversation to find them. Message Team brings private help into the same workspace.
Pop open a teammate or channel
Search employees and joined channels from the Inbox. Open internal conversations along the bottom while you keep working on the customer's request. The customer never sees your internal discussion.
A busy desk that stays organized
Minimize conversations, pin the ones you need and drag them into your preferred order. Unread indicators show new activity, including in More chats. Mute conversations when you need to focus.
Put Message AI on the follow-up
Ask it to notify a teammate about a chat or callback and include the conversation link. Configure follow-up reminders, and acknowledge completed tasks so the nudges stop.
TEACH MESSAGE AI“Next time this happens…”
“Next time this happens…”
can become a company guideline.
Discuss a better approach with your internal AI, then review and save the suggested instruction. Approved guidance belongs to your company, and your team can update or retire it as your process changes.
Explore Message Team07 / CONNECT THE REST OF THE CONVERSATIONYour customers are everywhere.
Your customers are everywhere.
Your team stays here.
Bring connected messaging channels into the Inbox. Add your commerce and business sources so your team can understand the person behind the message.
Messages come in. Answers go out.
Reply to connected social and messaging channels alongside website chats. Filter by source when you need to focus, without making a different workspace for every channel.
WhatsApp
Messenger
Instagram
TelegramYour business data belongs beside it.
Connect supported stores for product knowledge and verified order lookup. Select approved sources for AI, and use connected customer details to give your agents the context to help.
Explore connectors and setup guides
Shopify
WordPress
WooCommerceChannels, AI and other products have their own setup requirements and pricing.
THE PRICE SHOULD MAKE SENSE, TOO.Five agents.
Five agents.
Five dollars a month.
Start with website live chat and a shared Inbox. Add the products your business needs as it grows.
See plans and add-ons$5/ month
Chat plan · five human agents included
SIDE BY SIDESame team.
Same team.
Different monthly bill.
Five human support agents. The base subscription for each named plan.
Swipe to compare all four plans
| For a team of five | Message.comChat | IntercomEssential | ZendeskSuite Team | LiveChatTeam |
|---|---|---|---|---|
| Base cost per month | $5Company price | $145$29 × 5 agents | $275$55 × 5 agents | $245$49 × 5 agents |
| Website live chat | Yes | Yes | Yes | Yes |
| Per-agent charge for your first five | No | Yes | Yes | Yes |
| Billing used above | Monthly | Annual commitment | Annual commitment | Annual commitment |
| AI & additional channel costs | See add-ons | See provider | See provider | See provider |
USD. Message Chat is $5 monthly or $50 annually and includes five support agents. Competitor figures use their published annual rates; plan features differ. AI, usage charges and taxes are excluded. Checked September 22, 2026. Sources: Intercom, Zendesk, LiveChat.
BEFORE YOU SWITCHA few more
A few more
good questions.
Put your next conversation
in a better place.
Live chat from $5/month. Five human agents included.
Start free trial 14-day free trial. Credit card required