Connect the source
Open Settings → Integrations → Migrate and choose Intercom. Use the required read credential for the source workspace. Review discovery warnings and choose the import scope before starting.
Review the scope
Supported records include agents, teams, contacts, conversations, messages, available ratings and articles. Articles arrive as private drafts for review. Messenger configuration, outbound campaigns, workflows and app connections need a separate setup.
Check a sample
Map agents and groups to your Message team and departments. Include examples with private notes, attachments and different statuses. Compare the source and destination before running a larger import.
Move live traffic separately
A follow-up import rescans and deduplicates supported source records; it is not an Intercom incremental export. Configure and test live channels separately. Keep the old account available until you have reconciled the result.
Keep going
Put the next step into practice, or ask us about your setup.