Answer product questions
Assign a product guide to customer conversations. Explain features, compare suitable options and answer from approved knowledge instead of inventing a policy.
Message AI agentsGive AI a job.
Give AI a job.
Get your time back.
A product guide. A request classifier. A conversation summarizer. Create a focused agent, tell it what good work looks like and assign it to the conversations where it can help.
One task.
A clear definition of done.
Start with a job your team repeats. Give the agent the scope, knowledge and instructions it needs. Review the result and refine the guidance for your workspace.
Classify incoming requests
Identify what a customer needs so your team can decide the right next step. Keep ambiguous requests visible for a human to review.
Summarize the conversation
Give the next teammate the request, important context and promised actions. A useful handoff saves them from reading the whole thread again.
AI for support and salesHelp them find it.
Help them find it.
Help them choose it.
A shopper asking about size, delivery or compatibility may be one good answer away from buying. Give Message AI the product knowledge to help, and give your people the context when the question needs them.
One question. A useful answer.
Customer: Do you deliver to Canada? Message AI: Yes! Delivery to Canada takes 5–7 business days. Customer: Perfect. What if it doesn’t fit? Message AI: You have 30 days to return it. Here’s everything you need. A link to Returns and exchanges appears.
Sell from real product knowledge
Connect supported commerce sources such as Shopify and WooCommerce. Use approved product information to answer questions and explain the options.
Check identity before private answers
Public catalog questions and private order questions are different. Verify the customer before retrieving a matching order; an email address alone is not enough.
Keep a person within reach
Bring in sales or support with the customer’s needs and earlier conversation attached. Review useful new answers before adding them to company knowledge.
Shopify ↗
WooCommerce ↗Task-agent pricing
Your first specialist is included.
One task AI agent is included with your workspace. Each additional task agent is $5/month. Create the specialists you need without buying another human seat.
$5per additional task agent / month
Product-wide Message AI is a separate $5/month workspace add-on, included in Business. It covers chat, ticket and phone AI. Human support seats and channel delivery charges are separate. Compare the full plans →
Message Team · Interactive walkthrough
Your next step, remembered.
Inside a direct message or team channel, ask Message AI to remember the callback, deadline or task. It keeps the conversation close to the work.
Actual Team interface · Illustrative conversation · Time compressed
Simple to set up.
Specific enough to trust.
01 / Describe the job
Name the agent and write the task in plain language. State what it should answer, classify or summarize, and when it should ask for help.
02 / Choose where it works
Select the supported product and workspace context. Keep each agent’s task focused and give it access only to the sources needed for that task.
03 / Review and improve
Test with real questions, inspect the results and update the instructions. Company guidance stays within that workspace.