Settings > Webhooks > New. Paste your endpoint URL, pick events to subscribe, set the secret. We start firing within seconds.
Available events
conversation.created, conversation.assigned, conversation.tagged, conversation.resolved, message.sent (inbound and outbound), ai.resolved, call.started, call.ended. Full list at /developers/webhooks/overview.
Replay events
If your endpoint goes down, we retry six times with exponential backoff, then land the event in the dead-letter queue. Replay individual events with one click after fixing.