Open the status page
Visit https://www.message.com/status. It loads the current health information exposed by the status service. Check the displayed time and result rather than assuming a previously open tab is current.
Understand its coverage
The page covers the systems listed there, including database, real-time messaging and the AI gateway. It is not a comprehensive incident history or a guarantee that every channel and external provider is healthy.
Report an issue
Contact [email protected] with the workspace, affected feature, time and relevant conversation or call ID. Do not include passwords, API keys or unnecessary customer information. The status page does not currently promise email/RSS subscriptions or a fixed incident-update schedule.
Keep going
Put the next step into practice, or ask us about your setup.