Organize by the way you work
Create channels for a department, project or customer-support topic. Joined channels and teammate search make it easier to reach the right people without broadcasting every question to the whole company.
MESSAGE TEAM
A teammate away.Without a tab away.
Channels, direct messages and quick conversations inside the Inbox. Bring people and Message AI together around the customer’s next step, without losing the conversation you were helping with.
Message Team has its own Free and paid plans. One account connects your team and support workspace.Message TeamMessage.com workspace
Acknowledge it and keep moving.
Channels and DMsQuick access in InboxAI follow-ups with context
Message Team · Interactive walkthrough
Your next step, remembered.
Inside a direct message or team channel, ask Message AI to remember the callback, deadline or task. It keeps the conversation close to the work.
Actual Team interface · Illustrative conversation · Time compressed
Message Team · Interactive walkthrough
Pass the request. Keep the promise.
A customer asks for John. He’s busy. Ask Message AI to pass on the request and help him follow through, with the chat or call attached.
Actual Team interface · Illustrative conversation · Time compressed
01 / Team conversations01 02 03
Keep the discussion where people can find it.
A channel for the work. A thread for the detail. A direct message for the person who can help. Give the team somewhere better than a chain of forwarded screenshots.
Keep the answer with the question
Use replies and threads to follow a discussion without burying the main channel. Reactions can acknowledge a message without adding another “got it” to everyone’s reading list.
Share the useful detail
Send files, mention teammates and search earlier discussions. The context should survive a shift change instead of living only in the memory of the person who happened to answer.
02 / Inside the Inbox01 02 03 See the unified Inbox
Ask for help. Keep your customer’s place.
Customer work rarely belongs to just one person. The Inbox’s Team dock gives agents a way to coordinate while their chat, ticket or call stays in view.
Pop open a person or channel
Search employees and joined channels, then open an internal conversation along the bottom of the Inbox. The customer does not see your private discussion.
Make a busy desk manageable
Minimize, pin and rearrange chats into the order that works for you. More chats keeps overflow available, with unread indicators so an incoming message does not get lost outside the visible row.
Stay focused
Mute conversations when you need quiet. Your chosen order should remain predictable while you work, instead of moving every chat whenever someone replies.
03 / Your internal AI01 02 03 Explore Message AI
“Please remind Alex to call Jordan.”
Give the assistant the person, the promise and the conversation reference. The next teammate should receive enough context to act, not a mystery notification.
Assign a useful follow-up
Ask AI to notify a teammate about a chat or callback and include the relevant conversation. A due time makes a promise actionable rather than another message someone has to remember.
Acknowledge and move on
Follow-ups have a state and an owner. Acknowledging, completing or cancelling the task stops the relevant reminders instead of continuing to nudge someone who has already taken responsibility.
Teach the company’s approach
Tell the internal assistant what should happen next time. Review the proposed company guideline before saving it, keeping durable policy separate from a one-off exception in a chat.
THE EVERYDAY DETAILS
The everyday tools of a connected team.
From a two-person question to a busy support channel, keep communication searchable and organized.
Channels and direct messages
Organize shared topics and reach a colleague privately. Membership and permissions determine who can participate in a channel.
Threads and mentions
Keep a detailed reply attached to its original message and mention the person who needs to see it. The channel stays easier to scan.
Files and reactions
Share the document that answers the question and acknowledge updates with a reaction. Supported files and storage depend on your plan.
Huddles
Move from text to a live huddle when talking is faster. Group size, video and screen sharing depend on the Team plan and available device permissions.
Searchable history
Find earlier conversations instead of asking the same question again. The visible history window and other plan limits are shown in your workspace.
AI assistance
Use the supported summary, recap and assigned-task workflows with your Team plan. Review the result and its context before treating it as an instruction to a customer.
MAKE IT YOURS01 02 03
Give the team a place to start.
Invite your people
Create the workspace and invite teammates with the right role. Start with a small set of channels people can understand immediately.
Connect it to the work
Use a support channel for questions, a direct message for a callback owner and the Inbox dock for help during live customer conversations.
Set the AI boundaries
Choose the permitted internal-assistant behavior and who can approve company guidance. Try a follow-up and acknowledge it so the whole team understands the flow.
BEFORE YOU START
A few useful answers.
Bring your people closer.
Keep the work moving.
Message Team has its own Free and paid plans. One account connects your team and support workspace.