The customer comes first. Literally.
Start with the person and their request. Bring connected chats, tickets and call history into the workspace so the next agent can pick up the conversation.
About Message.comMore conversation.
More conversation.
Less switching.
A customer does not care which tool holds their email, which app took their call or who answered yesterday. They want someone who understands the problem. That is what we are building Message for.
One place to pick up
where you left off.
Chat, email tickets, phone calls and connected messaging channels. A shared Inbox for the team, with customer context beside the conversation.
What guides the product.
Every feature should help a team understand the customer, give a useful answer or finish the next step.
AI should know the business.
Give Message AI approved knowledge and selected connected sources. Let it handle supported questions, surface gaps and bring an employee into the conversation when needed.
Good tools should fit small teams.
Our core Inbox plans include five support agents. Choose the channels you need, see the price before signing up and add specialist AI agents as your work grows.
Keep the team close.
Internal chats, channels and quick conversations belong beside customer support. Ask a colleague for help without losing the customer's thread.
Message.com LLCBuilt around the work
Built around the work
your team actually does.
We are a Texas company building connected customer support, Message Team and Message AI. If something makes your team's day harder than it should be, we want to hear about it.
Talk to the team