Start with the number
Open https://app.message.com/settings/phones/numbers and select the number. Review its department and routing configuration. Check agent extensions and devices before expecting the phone to ring.
Add a menu when useful
Use https://app.message.com/settings/phones/ivr-menus to build a menu and attach it to a number. Give callers short, specific choices and test each branch, including no input and an invalid key.
Set fallback behavior
Set company defaults at https://app.message.com/settings/phones/call-handling and per-number voicemail or after-hours behavior at https://app.message.com/settings/phones/voicemail. Test when agents are online, busy and unavailable.
Keep going
Put the next step into practice, or ask us about your setup.