One workspace for support
Open https://app.message.com/ to work with website chats, email tickets and calls. Connected social and messaging channels also appear in the Inbox. The conversation view adapts to the selected channel.
Focus without losing context
Use queue and channel filters to narrow the list. Open a conversation to see its messages or call details and the available customer context. A customer’s linked history can help you avoid asking them to repeat an earlier request.
Reply through the correct channel
A ticket reply is an email; a social reply is sent through that connected service. Check the channel and recipient before sending. Provider permissions, message windows and connection status can affect whether a reply is allowed.
Keep going
Put the next step into practice, or ask us about your setup.