Familiar blue bubbles
Reach customers through a connected iMessage line. Make a showroom visit, product question or follow-up feel like a continuing conversation.
MESSAGE IMESSAGE
Blue bubbles.A whole team behind them.
Give customers a familiar way to stay in touch. Handle iMessage conversations in a dedicated messaging view or open the same thread in your shared Inbox, with your team and customer context nearby.
From$49per line / month$99 one-time setup · No trial
iMessage is a separate product. Line activation, allowances and messaging policies apply.iMessage in the InboxMessage.com workspace
Confirm the appointment in the same thread.
Familiar conversationsShared business accessOpen the same thread in Inbox
The conversation goes with themLeave the website.
Leave the website.
Keep the conversation.
A customer can ask about a product, leave their laptop and continue in Messages. Your agents keep working from Message Inbox, with AI and the conversation history beside them.
An AI product guide
Message AI can answer from your approved business knowledge and enabled sources. Give your team the conversation when someone needs a personal answer.
A team behind the number
Assign and reply from the shared workspace. A customer doesn’t need a different contact for every person helping them.
Choose the channel that fitsiMessage or SMS?
iMessage or SMS?
Keep both close.
| Your customer experience | iMessage | SMS / MMS |
|---|---|---|
| Where it arrives | Apple Messages on a supported iMessage destination | Text messaging across supported mobile networks |
| Business setup | A connected Message iMessage line | An enabled local, toll-free or short-code sender |
| Message pricing model | Monthly line subscription and setup | Per SMS segment or MMS, plus carrier fees |
| Your team’s workspace | Shared Inbox and dedicated messaging view | Shared Inbox |
| AI and customer context | Message AI with enabled knowledge and sources | Message AI with enabled knowledge and sources |
iMessage is useful when your customer uses Apple Messages. SMS extends your reach across mobile networks. Choose the right channel for the destination; automatic RCS fallback is not included in the current iMessage service.
Connected-line APIYour workflow.
Your workflow.
A blue-bubble conversation.
Send through a connected line from your server-side workflow. The message belongs to a conversation in Message, so your team can see the context and take over.
This endpoint requires an authenticated workspace agent token with iMessage permission and an active full line. A Verify API key cannot authorize it.
const response = await fetch(
"https://app.message.com/api/v1/imessage/send",
{
method: "POST",
headers: {
Authorization: `Bearer ${process.env.MESSAGE_AGENT_TOKEN}`,
"Content-Type": "application/json"
},
body: JSON.stringify({
"lineId": "YOUR_CONNECTED_LINE_UUID",
"to": "+15125550134",
"body": "Your showroom appointment is confirmed for 10:30 AM."
})
}
);
if (!response.ok) throw new Error(`Request failed: ${response.status}`);
const result = await response.json();Server-side example. Keep credentials out of browser code. Replace the line UUID and obtain an authorized agent session before sending.
01 / The conversation01 02 03
Keep talking after they leave the website.
A customer looking at a desk today might ask about a showroom visit tomorrow. Their next message should continue the discussion, wherever the team is working.
Use the dedicated messaging view
Read the conversation list, search a customer and open the thread in the iMessage workspace. The familiar layout makes everyday replies easy to follow.
Move into the shared Inbox
Open the same conversation in Inbox when you need the wider customer record. The dedicated view reuses the conversation data instead of creating a separate copy of the support request.
Keep replies coordinated
The business’s messaging line belongs in a team workflow. Handle assignment and customer context through the Inbox so support does not depend on one person’s personal device.
02 / Customer continuity01 02 03 Explore Message AI
A new message is not always a new customer.
Use eligible linked history to understand what happened before the customer reached out again. Keep private information behind the appropriate checks.
Bring the earlier request with them
Related conversations can show what a teammate promised and whether an issue remains open. Confirm the link between records rather than assuming similar contact details identify the same person.
Add useful business context
Supported connected sources can help your team understand products and orders. Customer-facing disclosure still needs the identity checks required for the information being requested.
Let a focused agent help
Supported iMessage task-agent answers can use the configured business knowledge and guidance. Test the agent on common questions and handoff cases before activation.
THE EVERYDAY DETAILS
A familiar channel. A business workflow.
Make it easy to keep the conversation going without turning support into a collection of personal phone threads.
Conversation search
Find a customer by name, number or message preview in the dedicated view. Search makes returning to an earlier discussion straightforward.
Line-aware sending
The sending line and its status matter. Select the configured line for a new conversation and keep an eye on the available allowance.
Inbox access
Open the thread in your shared workspace to reach assignment, customer history and the rest of your support workflow.
Clear send states
Line connection and policy checks can prevent a message from sending. Review the surfaced error rather than assuming an accepted action means the customer received it.
Business knowledge
Use supported AI behavior with published knowledge and site scope. Keep factual product answers separate from private customer lookups.
Controlled outreach
New conversations and ongoing replies can have different allowances and restrictions. Use the line’s current policy and availability rather than treating it as an unlimited broadcast channel.
Compare the cost. Keep the conversation.
Blue bubbles. A clear price.
Start with a $49/month reply-only line or a $99/month full line. Connect the conversation to your support team, customer history and Message AI.
| What you’re comparing | Message.com | Sendblue | Linq |
|---|---|---|---|
| Inbound-first paid line | $49/line/month, reply-only | $100/line/month, AI Agent | No public API plan price on reviewed page |
| Start outbound conversations | $99/full line/month; $79 at 6+ full lines | Enterprise: custom price | API supports outbound; request a quote |
| Message setup charge | $99 one-time per line | Not specified on reviewed pricing page | Not specified on reviewed API page |
| Service focus | iMessage in Message Inbox, with tickets, chats and calls | Messaging API with webhooks and callbacks | Messaging API with webhooks |
| RCS / SMS fallback | SMS is separately priced; automatic RCS fallback not included | RCS / SMS supported; SMS fallback fees included | RCS / SMS fallback supported |
51% lower monthly line fee
Message reply-only: $49 versus Sendblue AI Agent: $100. Message’s $99 setup is separate. These plans have different capabilities and limits: Sendblue lists 1,000 inbound contacts/day. Compare your sending needs before choosing.
Message AI is $5/workspace/month, included in Business. Workspace subscriptions, line setup and channel usage are separate. Provider feature sets are not identical; prices and service scope checked September 25, 2026.
See all Message iMessage rates →iMessage pricing · USDBlue bubbles.
Blue bubbles.
Clear monthly pricing.
Choose a reply-only line for inbound conversations or a full line to start conversations too. Each line has a $99 one-time setup fee.
Reply-only
$49 / line / monthReceive conversations and reply to customers who message you.
Start now →Full line
$99 / line / monthStart conversations and reply from your connected business line.
Start now →6+ full lines
$79 / line / monthThe volume rate applies to every full line when you have six or more.
Start now →Message AI is $5/month and included in Business. iMessage line subscriptions and setup are separate. Message delivery remains subject to line availability, sending policies and platform limits. This is Message’s connected-line service, not Apple Messages for Business.
| Configuration | Monthly line subscriptions | One-time setup |
|---|---|---|
| 1 reply-only line | $49 | $99 |
| 1 full line | $99 | $99 |
| 6 full lines | $474 | $594 |
MAKE IT YOURS01 02 03
Set up the line. Then start the conversation.
Choose your line
Use the iMessage setup in your workspace and review the current price, activation process and allowance. A purchased line may still need activation before use.
Test both directions
Send an authorized test message and reply from the receiving device. Confirm the thread appears in the iMessage view and the shared Inbox.
Bring in the team
Decide who owns incoming requests and whether a task agent should answer. Review customer-history linking and handoff before using the channel broadly.
BEFORE YOU START
A few useful answers.
Keep the conversation
within reach.
iMessage is a separate product. Line activation, allowances and messaging policies apply.