Every AI action in Message is reversible. The AI proposes, the human disposes. Even when the AI sends a reply autonomously, you have a 60-second window to recall it.
Edit a draft
When the AI suggests a reply, you see the draft and can edit it before sending. The original draft is stored in the audit log for the workspace.
Recall a sent reply
Within 60 seconds of an autonomous AI reply, click Recall in the conversation header. The reply disappears for the customer (chat only; email cannot be recalled once delivered).
Undo a refund
If the AI issued a refund based on workspace rules and you disagree, click Undo refund in the conversation. We re-charge through Stripe and post an apology message. The customer is informed.