Start with the browser
Open https://app.message.com/login in your mobile browser. Sign into the correct workspace and check that your role can access the work you need.
Check app availability
Use the Message Apps page for current platform options and official installation links. Do not install a similarly named app from an unverified publisher.
Test notifications
Allow notifications only on the intended device and check system notification settings. Test with a separate conversation while the app is in the background.
Keep a reliable connection
Do not assume replies can be sent offline or that background phone calls are supported on every device. Test the actual browser or app setup before using it as your only support device.
Keep going
Put the next step into practice, or ask us about your setup.