Create a reply
Open a chat in Inbox and select Manage saved replies beneath the composer. Add a shortcut and the reply text. Choose a personal reply or a workspace reply according to your permissions.
Insert and personalize
Start an empty chat message with / and type part of the shortcut or reply. Select a match to insert its text. Read and personalize the result before sending, especially names, dates and order details.
Keep replies accurate
Edit or remove outdated replies from the same dialog. A saved reply inserts text; it does not automatically refund an order, change the assignee or fill arbitrary customer variables.
Keep going
Put the next step into practice, or ask us about your setup.