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YOUR WHOLE SUPPORT DESK, TOGETHER

Every conversation.
One place to help.

Chat, email and calls in one shared Inbox. Give your team the context to answer, the AI to help, and the space to work together.

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Unified InboxMessage.com workspace

Answer without opening another support app.

One Inbox.
All the ways they say hello.Live chatEmailCallsWhatsAppMessengerInstagram
THREE CHANNELS. ONE WORKSPACE.

However they reach you,
you’re already there.

Be there while they’re there.

Pick up a website chat or a connected social message. Keep the customer’s details beside the reply, so every answer starts with context.

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InboxWebsite chat
JRJordan ReyesAn update on my order
Today, 10:24 AM

Hey! Is my oak desk still arriving tomorrow?

Message AI

Yes, Jordan. Your desk is on its way with UPS and is scheduled for tomorrow. Here’s your tracking update.

Order #1042 Arriving tomorrowUPS · Oak writing desk
Verified Shopify order
Reply to Jordan...
EVERY CHANNEL. THE SAME INBOX.

Your customers are everywhere.
Your team stays right here.

A WhatsApp message. An Instagram DM. A customer on the phone. See the requests together and handle them in the Inbox, without sending agents to another app or screen.

Read. Reply. Answer. Assign. All in one workspace.Customer history and private team help stay close, too.
MORE THAN A PLACE TO REPLY

The whole story.
The right people. Right here.

A customer shouldn’t have to start over because they changed channels. And your team shouldn’t have to change apps to help.

Remember the customer.

Past chats, call transcripts and tickets. The history that turns another request into a familiar conversation.

AT
Alex TaylorCustomer since February
InfoHistoryOrdersNotes
Delivery instructionsTicket #218 · Yesterday
Open
Delivery follow-upCall with Jamie · Today
On call
Prefers deliveries at the side gate.

A quick word with your team.

Ask a teammate or channel without leaving the customer. Pin, mute and minimize internal chats along the bottom.

Sofia ChenCustomer conversation

Is the linen shirt available in Austin?

Let me check with the store team.

JWJamie WilsonStore team · Available

Hey Jamie, do we have the linen shirt in medium?

Two in Austin. I can set one aside for Sofia.

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AI with your business behind it.

Your knowledge and connected sources help Message AI answer. Your team stays close when a conversation needs a person.

Explore Message AI
Message AIKnowledge connected

“Can I return it if it doesn’t fit?”

Yes. Unused items can be returned within 30 days in their original packaging.
Returns & exchangesApproved knowledge

Unused items may be returned within 30 days of delivery in their original packaging. Contact our team to arrange a return.

Your knowledge. Your guidelines.
CONNECTED TO YOUR BUSINESS

Your tools.
Part of the conversation.

Bring useful context from the systems you already use. Connect your store, customer tools and workflows.

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ShopifyWooCommerceHubSpotStripeZapierFind your tools
GOOD QUESTIONS

A little more
about the Inbox.

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Your next great conversation starts here.

Chat + tickets on Support, $10/month. Choose the plan that fits your team.

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