It reads your data, cites its sources, and acts, while you watch.
Not a help-centre chatbot. A grounded agent with read-only access to your Shopify, Stripe, and helpdesk that looks up real orders, reasons out loud, and takes reversible actions in real time.
order_status + refund_requestkb/shipping.md#3 · sim 0.91shopify.orders.get(A-24710)refund ≤ $30 cap · 1/order ✓stripe.refunds.create($4.00)audit.append(sources, action)The same grounded agent answers chat, tickets, and the phone.
Turn it on per channel. It reads the same data, cites the same sources, and hands off to a human the moment it is unsure, no matter where the conversation starts.
Answers in the time it takes to type.
The agent starts drafting the moment a question lands and replies in under a second, day or night. Customers get a real answer instead of a ticket number and a wait.
- Replies before the customer finishes typing
- Resolves 73% of chats with no human touch
- Every answer cites the order or doc it used
Every ticket arrives with a reply already written.
Email and web forms become tickets that are read, tagged, and drafted before an agent ever opens them. Your team approves and sends, or edits in seconds.
- Drafts a grounded reply the moment a ticket lands
- Tags, prioritises, and routes by intent
- One-click approve, or take over any time
It writes your knowledge base from your own site.
Point it at your URL. It reads your pages, policies, and past tickets, builds a structured knowledge base, then keeps it current as things change, so every answer stays grounded in fact.
- Generated from your site in minutes
- Refreshes itself as your content changes
- Nothing is answered without a source
It answers the phone in your brand's voice.
Calls get picked up instantly, with no hold music and no phone tree. The agent answers in a voice cloned from a short sample of yours, takes callbacks, and drops every call into the same inbox as chat and tickets.
- Smart hold and automatic callbacks
- A cloned brand voice, included free
- Calls land in one unified inbox
Self-hosted. Private by default.
Message AI runs on hardware we own and operate. Your conversations and customer data never leave it, are never sent to a third-party model, and are never used to train anything. Switch the AI on or off per channel, per workspace, whenever you want.
Never leaves our hardware
No third-party model ever sees a customer message.
Reversible by design
Every action the agent takes is logged and undoable for 60 seconds.
Knows its limits
Hands off to a human below threshold, refuses medical, legal, and financial advice.
Watch a grounded agent work your inbox today.
Connect your KB and CRM, watch the first cited reply land in minutes. 14 days free, no credit card.