Sell from real product knowledge
Connect supported commerce sources such as Shopify and WooCommerce. Use approved product information to answer questions and explain the options.
MESSAGE AI
Knows your business.Keeps the conversation.
Useful AI starts with your knowledge, remembers eligible customer context and knows when your team should step in. Give Message AI the information, rules and specific jobs that make it useful to your company.
Unlimited AI for chat, tickets and phones: $5/month, included in Business. Task agents have separate pricing.Message AIMessage.com workspace
The delivery note is still there.
Approved business knowledgeCompany-specific guidanceHuman oversight
AI for support and salesHelp them find it.
Help them find it.
Help them choose it.
A shopper asking about size, delivery or compatibility may be one good answer away from buying. Give Message AI the product knowledge to help, and give your people the context when the question needs them.
One question. A useful answer.
Customer: Do you deliver to Canada? Message AI: Yes! Delivery to Canada takes 5–7 business days. Customer: Perfect. What if it doesn’t fit? Message AI: You have 30 days to return it. Here’s everything you need. A link to Returns and exchanges appears.
Check identity before private answers
Public catalog questions and private order questions are different. Verify the customer before retrieving a matching order; an email address alone is not enough.
Keep a person within reach
Bring in sales or support with the customer’s needs and earlier conversation attached. Review useful new answers before adding them to company knowledge.
Shopify ↗
WooCommerce ↗Illustrative workflow · Create.com
Turn “which plan?” into a useful conversation.
A prospective customer has a website to launch. Message AI can use approved plan information to explain the options, ask about their needs and bring in sales when the question needs a person.
01 / Understand what they need
Ask about the site, products and expected traffic before explaining the relevant plan or service.
02 / Answer from connected knowledge
Use current, approved product information and supported read-only connectors. Verify identity before retrieving private order details.
03 / Give sales a warm handoff
Pass on the goal, constraints and questions already answered. Your salesperson can continue the conversation instead of restarting discovery.
What could the time be worth?
Model your team’s workload.
53.3 hoursIllustrative time saved per month if each eligible conversation takes 4 fewer minutes.
This is an example scenario, not a reported customer result or a guarantee. Calculation: conversations × minutes saved ÷ 60. Adjust the assumptions to match your own team.
A sales conversation has valueWhat if more questions
What if more questions
became orders?
A quick answer about fit, compatibility or delivery can remove the uncertainty that stops a purchase. Model a conversion improvement using your own volume and average order value.
Answer while intent is high
Give shoppers useful information while they are choosing. Offer a relevant next step, and involve a person when the answer needs judgment.
Measure it in your own store
Compare assisted and unassisted purchase journeys, account for traffic differences, and check whether changes hold over time.
Build your own sales scenario
$24,000Illustrative additional annual revenue before costs, refunds and taxes. This is a scenario calculation, not an observed result.
1,000 conversations × 2% additional conversion × $100 order value × 12 months. A 2-point improvement means, for example, moving from 5% to 7%, not a 2% relative increase.
01 / Business knowledge01 02 03 Explore the Knowledge Base
Your products. Your policies. Your answers.
Your website, help articles and approved connections give Message AI a place to find the facts. You decide what becomes usable knowledge.
Start with your website
Scan supported public pages and review the generated knowledge. Check the wording, missing policies and product details before publishing answers your customers will rely on.
No website? Start a conversation
The onboarding interview asks about your business and follows up based on the answers. Short responses can become draft articles that you can review and improve.
Bring in approved sources
Connect supported stores, documents or selected spreadsheet ranges. Preview the imported content and choose what belongs to this business before it becomes part of retrieval.
02 / Memory & identity01 02 03
Remember the person. Respect the boundary.
A returning customer should not get a brand-new greeting halfway through an ongoing issue. Useful memory comes with a clear understanding of whose information can be used.
Continue the conversation
Earlier turns and eligible customer history help AI follow the issue, preferences and prior promises. Linked chat, ticket and call context can support continuity across visits.
Verify before private lookups
Supported order flows check email possession and matching order details before retrieving the order. Simply knowing a customer’s email address is not enough to request their private purchase information.
Keep companies separate
Knowledge, connected sources and company guidelines are scoped to the business. A rule taught in one workspace should not become another company’s policy.
03 / Task agents01 02 03 See plans and add-ons
One agent. One clear job.
Create focused helpers for the work your business repeats. Describe the task in plain language, choose the product and knowledge scope, and try it before activation.
Choose the kind of work
Answer from knowledge, summarize a conversation, classify a request or extract action items. A focused instruction gives you a clearer result to evaluate than a vague request to handle everything.
Assign the right scope
Choose the supported product and business knowledge. Site-specific agents stay with that site’s conversations. Summaries and extraction results stay internal instead of changing connected customer systems.
Test, inspect and pause
Run a sample task before putting an agent to work. Review runs and usage, set a daily limit and pause an agent when you need to adjust its instructions.
THE EVERYDAY DETAILS
AI that your team can work with.
The quality of the answer matters. So do the controls around it.
Company guidelines
Give AI clear directions for tone, escalation and business policy. Internal coaching can produce a proposed guideline that an authorized person reviews and saves.
Knowledge suggestions
Useful completed conversations can suggest new questions and answers. Owners review the suggestions before they become published knowledge.
Attention signals
Agents can see estimated frustration, repeated requests for a human and manager requests. These are assistance signals for human judgment, not facts about a customer’s character.
Human handoff
Route a request to the team when a person is needed. A handoff should preserve the conversation and its context so the customer does not have to start over.
Follow-ups that have an owner
Ask internal AI to notify a teammate about a chat or callback. Include a conversation reference and a due time; acknowledgement or completion stops the relevant reminders.
Business boundaries
Keep answers relevant to the business. Requests for unrelated tasks or private customer data should be handled without disclosing information or silently losing the customer’s support request.
Message AI pricingMore conversations.
More conversations.
Same AI price.
$5per workspace / month · Included in Business
Unlimited Message AI usage across chat, tickets and phones. No per-chat AI fee. No per-resolution AI fee. No surprise model API bill.
Phone minutes, SMS delivery, iMessage lines and other channel charges remain separate. One task AI agent is included; each additional task agent is $5/month. Explore task agents →
Start now →MAKE IT YOURS01 02 03
Teach it. Test it. Put it to work.
Build your knowledge
Scan the business website or answer the onboarding interview. Add approved sources, then review and publish the material AI should use.
Set the rules
Choose where AI answers and where it asks for help. Define company guidance, human escalation and the permitted scope of connected data.
Test the difficult questions
Try a returning customer, an unknown answer, an order lookup and a request for a human. Review outcomes with your team and refine the knowledge or guidance.
BEFORE YOU START
A few useful answers.
Give AI a real job.
Give your team more room.
Unlimited AI for chat, tickets and phones: $5/month, included in Business. Task agents have separate pricing.