24 documentsEvery contract.
Every contract.
One page.
The terms, policies, and disclosures that govern the Message.com platform. Customer-friendly, GDPR-aligned, and carrier-grade ready for telephony compliance. If you need a counter-signed PDF, email [email protected].
Foundational
The four documents every customer agrees to.
Terms of Service
The master agreement between you and Message.com LLC.
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Privacy Policy
What personal data we collect and how we use it.
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Acceptable Use Policy
What you can and cannot do with the Message platform.
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SMS Terms
Terms for the Message.com Verification text program. One-time codes only, reply STOP to opt out.
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Trust & Security Overview
Certifications, infrastructure, and how we protect customer data.
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Data & privacy
Contracts and disclosures for the data we process on your behalf.
Data Processing Addendum
GDPR Article 28 contract for customers processing EU/UK personal data.
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Sub-processors List
Every vendor that touches customer data and what they do.
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Cookie Policy
Which cookies we set on message.com and how to opt out.
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International Data Transfer
How we handle cross-border transfers under GDPR and UK GDPR.
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Data Security Policy
Encryption at rest and in transit, access controls, and key rotation.
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Data Storage Policy
Where customer data lives, how long, and on what hardware.
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Data Disclosure Policy
How we respond to subpoenas, warrants, and government requests.
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Code & conduct
How we behave as a company and how our AI behaves on your behalf.
Business Code of Conduct
Ethics, anti-bribery, conflicts of interest, and how we run the company.
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Widget Accessibility
WCAG 2.2 AA conformance for the chat widget and the agent inbox.
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DMCA Policy
How to file a copyright takedown notice and the counter-notice process.
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DSA Policy
Notice-and-action procedure for content reported under the EU Digital Services Act.
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Brand Identity Policy
Rules for using the Message name, logo, and marks in your work.
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AI Principles
How we build AI features: grounded, auditable, and never trained on your data.
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AI Code of Conduct
What our AI is allowed to say, refuse, and escalate, plus your override rights.
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Partners & developers
Terms for the ecosystem around Message.
Partner Program Terms
The terms that govern affiliates, agencies, and resellers.
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Partner Privacy Policy
How we handle data shared with us through the partner program.
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Developer Terms
API, SDK, and platform usage terms for third-party app builders.
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Marketplace Terms of Use
Terms for listing, distributing, and installing apps on the Message Marketplace.
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Tools
Free legal tools we publish for anyone running a site.
Procurement
Need everything in a single PDF?
Send a security questionnaire, a vendor onboarding form, or a procurement checklist to [email protected]. We respond within two business days with the package your team needs.
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