Start with the summary
Open https://app.message.com/reports/summary/dashboard. Choose the period you want to review and apply the available filters. Check the workspace timezone and the report definition when comparing numbers.
Open a focused report
The Reports menu includes chat, ticket, phone, agent, AI and other operational reports. For example, use ticket response times for email response performance and phone volume for call activity. Available data depends on the products and events your workspace uses.
Save and export
Save a useful report view for later or use https://app.message.com/reports/export/generate for a conversation CSV. Empty data is not evidence of perfect performance; confirm that the channel was active and the selected period contains activity.
Keep going
Put the next step into practice, or ask us about your setup.