Reports overview

The four dashboards every team looks at, where to find them, and what each one tells you.

Updated May 24, 2026

Four canonical reports: Volume, Response time, AI deflection, Customer satisfaction.

Volume

Conversations by channel, by department, by time of day. Heatmap of the busy hours.

First-response and full-resolution time, p50 and p95, by channel and by agent.

Total conversations the AI resolved without a human, broken down by intent and grounded source.

Post-conversation survey scores, opt-in. Plus a free-text trend (the AI summarizes complaints into themes each week).

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