Shopify
Products, orders, customers, refunds, all searchable by AI inside the inbox.
About the integration.
The Message app for Shopify is the fastest way to put a chat widget plus AI on a Shopify store. The install is a one-click app-store install. The integration pulls products, orders, customers, refunds, and gift cards into the inbox so message.ai answers questions grounded in the real Shopify data.
What you get on day one.
- ✓App-store install in under 7 minutes from first click.
- ✓Pulls every product, order, and customer record into the AI's context.
- ✓Refunds under your configured cap issued from the chat with one click.
- ✓Cross-sell prompts based on cart and history, surfaced inside the chat.
- ✓Order tracking integrated with your fulfillment carrier (UPS, FedEx, USPS, DHL).
- ✓Works on every theme, including Online Store 2.0 and custom Liquid themes.
Under the hood.
The Shopify app provisions an authenticated connection between your store and your message.com workspace. When a customer asks about an order, the AI uses the Storefront API to fetch the actual order record. When it suggests a product, it queries the live product catalog. When it issues a refund, it calls the Admin API with the authenticated session your store granted on install.
Set up in 5 steps.
- 01Go to apps.shopify.com and search for Message.com.
- 02Click Add app and authorize the requested scopes (read products, read orders, write refunds optional).
- 03Pick your workspace (if you have more than one) or create a new one.
- 04Customize the widget appearance to match your storefront. Theme detection runs automatically.
- 05Save. The widget appears on your storefront immediately.
Questions people ask before they install.
Does it work with Shopify Plus?
Yes. We test on Shopify Plus, including B2B, multi-store, and Markets Pro setups.
Can it issue refunds?
Yes, up to your configured cap. Default is $30 per refund, 1 per order. Disputes escalate to a human.
How is it different from Shopify Inbox?
Shopify Inbox is chat only, no AI grounding, no ticket queue, no phone, no email handling. Message replaces Shopify Inbox plus your separate ticket and phone tools.
Does it slow down my store?
No. The widget is roughly 18 KB gzipped, loaded async, with no render-blocking. Lighthouse scores are unaffected.
Other Ecommerce apps.
Try the Shopify integration free.
14 days free, no credit card needed. Install the integration in under 5 minutes.
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