Integrations Instagram
InstagramMeta business messaging
InstagramMeta business messagingKeep the DM. Lose the extra tab.
Turn eligible Instagram business messages into conversations your team can own and answer in Inbox.
Inside your workspace
Useful context. Right beside the work.
What connects
Supported professional-account direct messages.
From setup to first result
Make Instagram part of the workflow.
Connect the professional account and required Meta permissions in Message integrations.
- 01
Connect the right account
Connect the professional account and required Meta permissions in Message integrations.
- 02
Choose what connects
Supported professional-account direct messages.
- 03
Verify the complete workflow
Send a test DM, filter by Instagram in Inbox and confirm that an agent reply reaches the original thread.
Meta business verification, app permissions and account eligibility affect availability. Reply windows and provider messaging policies apply.
Before your team relies on it
Check the result, end to end.
Send a test DM, filter by Instagram in Inbox and confirm that an agent reply reaches the original thread.