Choose the account
Open the connection from your workspace. Use a Facebook Messenger account with the access needed for this workflow and complete the provider’s authorization or credential setup.
ALL CONNECTIONS / Channels
Facebook Messenger.Connected to Message.
Bring eligible business messages into Inbox. Compatible accounts and Meta permissions are required; developer and pilot availability depends on provider approval.
Meta business messaging. Provider account access and workspace permissions are required.Workspace configurationPurpose-specific permissionsTest before activation
MAKE THE CONNECTION01 02 03
A useful workflow starts with a clear setup.
Review the scope
Select the applicable site, source or destination. Read the requested permissions and the supported fields before connecting. Availability depends on provider access and approval.
Test the actual result
Run a permitted test using your own account. Check the imported information, lookup, message or event in both systems before making it part of customer support.
WHAT TO EXPECT
Connect the workflow you need.
Bring eligible business messages into Inbox. Compatible accounts and Meta permissions are required; developer and pilot availability depends on provider approval.
Keep the source of record
This connection has a specific purpose. It does not imply that every field, attachment or action in Facebook Messenger is supported or synchronized.
Separate knowledge and private context
Only approved knowledge should become reusable AI answers. Private customer information needs its own access and verification rules.
Understand costs and availability
Your Message plan, provider plan, account permissions and approval status can affect availability. Check the setup page for the current requirements.