Facebook MessengerMeta business messagingA Facebook message is a support request.
Bring eligible Page messages into the same queue as chat, email and calls. Assign and reply from the customer conversation.
Useful context. Right beside the work.
What connects
Business Page conversations supported by the connected Meta account.
Make Facebook Messenger part of the workflow.
Connect the business Page through Meta settings with the required messaging permissions.
- 01
Connect the right account
Connect the business Page through Meta settings with the required messaging permissions.
- 02
Choose what connects
Business Page conversations supported by the connected Meta account.
- 03
Verify the complete workflow
Send a permitted test message to the Page, identify its Messenger source in Inbox and verify the reply in Messenger.
Meta business verification, app permissions and account eligibility affect availability. Reply windows and provider messaging policies apply.
Check the result, end to end.
Send a permitted test message to the Page, identify its Messenger source in Inbox and verify the reply in Messenger.