Official Business API. Unified inbox, auto-replies, template message support.
About the integration.
WhatsApp Business is the most-used messaging app on earth. Our integration uses the official WhatsApp Business Cloud API to route inbound WhatsApp messages into your message.com inbox, where they live alongside chat, email, ticket, and phone. The same AI answers both.
What you get on day one.
- ✓Official WhatsApp Business Cloud API connection (no unofficial workarounds).
- ✓Inbound WhatsApp threads live in the same queue as chat and email.
- ✓Auto-replies and template messages for outside-the-24-hour-window messages.
- ✓Media attachments (images, voice notes, documents) supported both ways.
- ✓Read receipts and typing indicators reflected in the inbox.
- ✓WhatsApp business profile (name, hours, description) managed from the dashboard.
Under the hood.
WhatsApp Business requires a verified Meta Business Manager account, a WhatsApp Business phone number, and signed template messages for messages sent outside the 24-hour customer-service window. Our setup wizard walks you through provisioning the WhatsApp Business number and verifying your business. Once verified, every WhatsApp message from a customer lands in your inbox as a regular conversation.
Set up in 6 steps.
- 01Sign in to your message.com workspace and open Integrations > WhatsApp.
- 02Click Connect WhatsApp. You will be redirected to Meta Business Manager to authorize.
- 03Pick or create a Meta Business account, then a WhatsApp Business phone number.
- 04Verify the number via SMS or voice code.
- 05Submit your first template messages for Meta approval (typically 1-3 hours).
- 06Inbound messages start landing in the inbox immediately.
Questions people ask before they install.
Do I need a separate WhatsApp number?
Yes. WhatsApp Business requires a dedicated phone number that is not also tied to a personal WhatsApp account.
How much does WhatsApp charge?
WhatsApp Business charges conversation-based fees (different rates for marketing, utility, authentication, and customer-service categories). We pass those through at cost, no markup.
Can the AI answer WhatsApp messages?
Yes. The same AI that handles your chat handles WhatsApp, grounded in the same KB and CRM data.
Do customers know they are talking to a business?
Yes. The WhatsApp Business badge appears on your number, and your business profile shows your name, description, and hours.
Other Messaging apps.
Try the WhatsApp integration free.
14 days free, no credit card needed. Install the integration in under 5 minutes.
Start free trial →