Integrations Discord
DiscordShared support channel
DiscordShared support channelGive your support channel an owner.
Bring the selected Discord support channel into Inbox so a question can be assigned and answered by your team.
Inside your workspace
Useful context. Right beside the work.
What connects
Selected channel messages and human replies.
From setup to first result
Make Discord part of the workflow.
Connect the bot and select the support channel with the required read, history and send permissions.
- 01
Connect the right account
Connect the bot and select the support channel with the required read, history and send permissions.
- 02
Choose what connects
Selected channel messages and human replies.
- 03
Verify the complete workflow
Send a channel message and an agent reply. Confirm unrelated channels stay outside the connection.
Shared Discord channels use human replies. Automatic customer-facing AI replies are not enabled there.
Before your team relies on it
Check the result, end to end.
Send a channel message and an agent reply. Confirm unrelated channels stay outside the connection.