Telegram.Connected to Message.

Connect supported private-bot or business conversations to Inbox and handle them beside other customer requests.

Messaging connector. Provider account access and workspace permissions are required.

Workspace configurationPurpose-specific permissionsTest before activation

MAKE THE CONNECTION

A useful workflow starts with a clear setup.

Choose the account

Open the connection from your workspace. Use a Telegram account with the access needed for this workflow and complete the provider’s authorization or credential setup.

Review the scope

Select the applicable site, source or destination. Read the requested permissions and the supported fields before connecting. Availability depends on provider access and approval.

Test the actual result

Run a permitted test using your own account. Check the imported information, lookup, message or event in both systems before making it part of customer support.

WHAT TO EXPECT

Connect the workflow you need.

Connect supported private-bot or business conversations to Inbox and handle them beside other customer requests.

Keep the source of record

This connection has a specific purpose. It does not imply that every field, attachment or action in Telegram is supported or synchronized.

Separate knowledge and private context

Only approved knowledge should become reusable AI answers. Private customer information needs its own access and verification rules.

Understand costs and availability

Your Message plan, provider plan, account permissions and approval status can affect availability. Check the setup page for the current requirements.

Put the connection to work.

Set up Telegram