DMCA policy.

01Designated copyright agent

Message.com LLC has registered a designated copyright agent with the U.S. Copyright Office under the Digital Millennium Copyright Act (17 U.S.C. § 512). Direct all DMCA notices and counter-notices to that agent at the address below.

DMCA Agent, Message.com LLC
363 N Sam Houston Pkwy E, Suite 125
Houston, TX 77060, United States
Email: [email protected]
Phone: +1 (844) 600-8444

Email is the fastest channel and is the channel we use to respond. We do not accept service of subpoenas, lawsuits, or other formal legal process at this address; see section 9.

02Filing a notice

To be effective under 17 U.S.C. § 512(c)(3), a notice of claimed infringement must be in writing and must include all of the following:

• A physical or electronic signature of the copyright owner or a person authorized to act on the owner's behalf.
• Identification of the copyrighted work claimed to have been infringed, or, if multiple works are covered by a single notice, a representative list.
• Identification of the material claimed to be infringing, with information reasonably sufficient to permit us to locate it (full URLs, conversation IDs, or message IDs).
• Contact information for the complaining party: full legal name, mailing address, telephone number, and email address.
• A statement that the complaining party has a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law.
• A statement, under penalty of perjury, that the information in the notice is accurate and that the complaining party is authorized to act on behalf of the owner.

Incomplete notices may be returned without action. We may, at our discretion, attempt to remedy a minor defect by contacting you.

03Sample notice template

The following template satisfies the statutory elements. Fill in the bracketed fields and email the result to [email protected].

To: DMCA Agent, Message.com LLC
Subject: Notice of Claimed Infringement

1. I am the owner of, or authorized to act on behalf of the owner of, the following copyrighted work(s): [identify work].
2. The material that I claim is infringing is located at: [list URLs / conversation IDs].
3. I may be contacted at: [name, address, phone, email].
4. I have a good-faith belief that the use of the material described above is not authorized by the copyright owner, its agent, or the law.
5. The information in this notice is accurate, and under penalty of perjury, I am the copyright owner or authorized to act on behalf of the owner.

Signed: [physical or electronic signature]
Date: [date]

04Counter-notification

If your content was removed and you believe the removal was the result of a mistake or misidentification, you may file a counter-notice under 17 U.S.C. § 512(g). The counter-notice must include:

• Your physical or electronic signature.
• Identification of the material that was removed or disabled, and the location at which it appeared before removal.
• A statement, under penalty of perjury, that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification.
• Your name, mailing address, and telephone number.
• A statement that you consent to the jurisdiction of the federal court for the district in which you reside (or, if outside the United States, the Southern District of Texas), and that you will accept service of process from the person who filed the original notice or from that person's agent.

If we receive a valid counter-notice, we forward it to the original complainant. If the complainant does not file an action seeking a court order against the affected user within 10 to 14 business days, we restore the removed material.

05Repeat infringer policy

We terminate, in appropriate circumstances, the accounts of users who are repeat infringers. We treat three sustained DMCA notices against the same end user (or against the same workspace where the workspace owner is the publisher) as a presumptive trigger for termination. Severity, intent, and remediation efforts are considered.

Termination is in addition to, and not in lieu of, any other remedy available to the copyright owner. We log every notice and the action taken; we may produce this log to a court on subpoena.

06Knowingly false claims

Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing, or that material was removed or disabled by mistake or misidentification, may be liable for damages, including costs and attorneys' fees. Both DMCA notices and counter-notices are subject to this rule.

We refer abusive filers (mass automated notices, notices targeting content the filer does not own, notices used as a tool to silence criticism) to outside counsel and may, where warranted, support the affected user in seeking § 512(f) damages.

07Trademark complaints

The DMCA addresses copyright only. Trademark complaints are handled under a separate process. Send trademark complaints to [email protected] with the registration number, the mark, the goods or services covered, and a description of the alleged misuse. See also the Brand Identity Policy for our own marks.

08No subpoenas without a court order

We do not disclose end-user identifying information based on a DMCA notice alone. A subpoena under 17 U.S.C. § 512(h), or a valid court order, is required. See the Data Disclosure Policy for our full law enforcement and civil process guidelines.

09Our role as a hosting provider

Message.com hosts conversations and content on behalf of our customers (the workspaces). End-user-generated content (visitor messages, attachments, ticket bodies) lives inside the customer's workspace and is, contractually, the customer's data. Where you believe a customer's workspace is infringing your copyright, we will route the takedown to the customer and, in appropriate cases, remove the material directly to comply with our obligations under § 512(c).

If you are looking for content uploaded to a third-party website that happens to use the Message chat widget, the site operator (not Message) is the publisher. We will still process valid DMCA notices but the underlying content owner is the customer.

10International rights holders

The DMCA is U.S. law. Rights holders outside the United States are welcome to use this process for content hosted on our U.S. infrastructure. For content hosted in the European Union, we also process notices under the EU Digital Services Act; see the DSA Policy for the parallel notice-and-action mechanism.

Nothing here waives any defense or limitation available to us under U.S. or foreign law.