Configure a brand voice for phone AI
Prepare the voice configuration and validate the complete call experience.
Reviewed against the implementation · September 25, 2026
Check available voices
Open the workspace phone AI settings and inspect the voice options supported by your deployment. Confirm enrollment availability with support before preparing a custom voice.
Use an authorized sample
If a supported cloning workflow is available, use a clean sample from a speaker who has authorized this use. Keep consent and any required enrollment records. Do not upload a third party’s voice merely because a recording is public.
Provision before selecting
A saved voice-profile record is not a completed clone. Wait for the supported provider enrollment to succeed and confirm the deployed worker can use it.
Run a pronunciation check
Place a test call and ask about business names, service lengths, dates and prices. Verify the voice during interruption, booking confirmation and transfer. Keep a fallback for enrollment or playback failure.