Voice profiles and brand voice
Understand the difference between saving a voice profile and provisioning a working voice.
Reviewed against the implementation · September 25, 2026
Configure the voice in the workspace
Phone AI configuration selects the voice used by the service. Confirm that the chosen profile is usable by the deployed voice worker before placing customer calls.
A profile is not a cloned voice
The voice-profile API can list and create workspace profile records. Creating that record does not itself upload a sample, train a voice or return a ready-to-use cloned voice. Do not treat profile creation as cloning completion.
Use a voice you are authorized to use
Obtain permission from the speaker before submitting any voice sample through a supported enrollment flow. Review the provider’s requirements and the current availability with Message support.
Listen before rollout
Test pronunciation of business names, service names, prices and dates. Check the selected voice during both the first greeting and a human handoff. Keep a working fallback configured.