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Install live chat on Wix

Add message.com live chat to a Wix site via the Custom Code panel. About five minutes. Works on Wix Editor and Wix Studio with a Premium plan plus a connected domain.

Wix Custom Code requires a Premium plan and a connected custom domain. Sites on the free username.wixsite.com URL cannot inject scripts.

Before you begin

  • A Wix site on a Premium plan with a custom domain.
  • Site owner or co-editor with Custom Code permission.
  • Your install snippet from Settings → Chats → Installation in message.com.
HTML
<!-- message.com live chat -->
<script>
  (function(d,s,o){
    var j=d.createElement(s);j.async=1;j.src='https://app.message.com/widget.js';
    j.dataset.workspace=o;
    d.head.appendChild(j);
  })(document,'script','YOUR_WORKSPACE_ID');
</script>

1. Open the Custom Code panel

  1. Sign in to your Wix dashboard.
  2. Select the site.
  3. Navigate to Settings → Custom Code. In Wix Studio, look under Site → Custom Code.
  4. Click + Add Custom Code.

2. Configure the code block

  1. Paste the snippet into the Paste the code snippet here field.
  2. Give it a name: message.com chat.
  3. Under Add Code to Pages, choose All pages and check Load code on each new page.
  4. Under Place Code in, choose Body - end.
  5. Click Apply.

3. Publish the site

Custom Code runs only on the published version of the site, not the editor preview.

  1. From the Wix editor, click Publish.
  2. Wait for the publish action to finish.
  3. Visit your live site URL in a private window.

4. Verify the install

  1. The launcher appears in the bottom-right within two seconds.
  2. Open the browser console. Confirm the [message] startup log.
  3. Click the launcher and send a test message.
  4. Open app.message.com. A new conversation appears.

Common pitfalls

  • Editor preview shows nothing. Custom Code does not run inside the Wix editor. Always test on the published live URL.
  • Free plan or Wix-subdomain site. Custom Code is blocked entirely. Upgrade to Premium and connect a domain first.
  • Velo / corvid code already on page. Velo modules and Custom Code coexist. Make sure no Velo module is already mounting a competing chat widget.
  • Site members area. Member-only pages execute Custom Code normally once the visitor signs in.
  • Wix Forum / Wix Blog routes. Both run inside the same site shell. Custom Code applies to them too.

Next steps