Route after-hours calls to voicemail
Set your schedule, greeting and voicemail destination, then verify the result with a test call.
Reviewed against the implementation · 2026-10-30
Set your schedule
Open Settings → Business hours. Confirm the timezone, working days and department overrides. Save the schedule. Holidays and exceptions can change which branch a call follows.
Configure the number
Open Settings → Phones → Voicemail. Expand the department and intended number. Choose the after-hours action, after-hours greeting and voicemail greeting. Review the unanswered-call timeout separately from the after-hours action.
Create and preview a greeting
Use Create greeting to choose a supported recording, upload or AI-generated greeting. Listen to the entire preview and select the saved greeting for the intended number. Generating an audio file alone does not assign it to every call flow.
Receive and review voicemail
A captured voicemail is available to authorized agents in the workspace. Open its recording and check transcription status. Audio must be captured successfully before a transcript can be produced. A failed transcription has a retry path for authorized users; a missing recording cannot be reconstructed.
Verify without disrupting customers
Use a test number or an agreed test window. Call outside the applicable schedule, leave a short message and hang up. Confirm the correct greeting, saved recording, caller identity and transcript. Restore any temporary schedule change. Recording, retention and transcription behavior follow your workspace settings; there is no unlimited-storage guarantee.