Install Message chat on Shopify

Connect the correct store

Use the Shopify setup linked from https://app.message.com/settings/integrations/shopify. Confirm the selected store and workspace and complete the provider’s permissions flow.

Enable the widget

Enable the Message app embed on the published theme using the Shopify app’s installation guidance. Do not install a duplicate manual snippet if the app embed already loads it. Check the actual storefront, not only the theme preview.

Review store knowledge

Select supported products, pages and policy sources, synchronize and review the results. Public knowledge and private order retrieval have different access boundaries.

Identity and private data

The shipped widget does not provide a public identify, signout or userHash login API. Browser continuity and a pre-chat email are not proof of account ownership. Use the connector’s supported customer-verification flow before disclosing private order information.

Verify the published installation

Test the published page in a separate browser session. Confirm widget.js loads, the launcher opens, a visitor message reaches Inbox and an agent reply returns. Test with your site’s actual content security policy, consent controls and mobile layout.

The script connects to its own origin by default. With the standard snippet, allow the relevant script and HTTPS/WSS requests to app.message.com. Check image, media and injected-style requirements separately. Do not put an agent JWT or integration secret in the page.