Messages Live

Messages live inside conversations. The same payload shape covers chat, ticket replies, internal notes, and system events; only the kind field distinguishes them.

List messages in a conversation

Paginated, but not with the cursor convention used elsewhere on this site: the param here is before (an ISO timestamp, exclusive), and the response returns messages oldest-first within the page so the dashboard can render top-to-bottom without re-sorting. nextCursor in the response is the timestamp to pass as before on the next call.

Code samples

curl 'https://app.message.com/api/v1/conversations/:id/messages?limit=50' \
  -H 'Authorization: Bearer YOUR_WORKSPACE_JWT'

const res = await fetch(`https://app.message.com/api/v1/conversations/${conversationId}/messages?limit=50`, {
  headers: { Authorization: 'Bearer ' + token }
});
const { messages, nextCursor } = await res.json();

import requests
r = requests.get(
    f"https://app.message.com/api/v1/conversations/{conversation_id}/messages",
    headers={"Authorization": f"Bearer {token}"},
    params={"limit": 50},
)
messages = r.json()["messages"]

require "net/http"
require "json"
uri = URI("https://app.message.com/api/v1/conversations/#{conversation_id}/messages?limit=50")
res = Net::HTTP.start(uri.host, uri.port, use_ssl: true) do |http|
  req = Net::HTTP::Get.new(uri)
  req["Authorization"] = "Bearer #{token}"
  http.request(req)
end
messages = JSON.parse(res.body)["messages"]

<?php
$ctx = stream_context_create([
  "http" => ["method" => "GET", "header" => "Authorization: Bearer $token"]
]);
$url = "https://app.message.com/api/v1/conversations/{$conversationId}/messages?limit=50";
$body = file_get_contents($url, false, $ctx);
$messages = json_decode($body, true)["messages"];

Message shape

{
  "id": "uuid",
  "conversationId": "uuid",
  "senderType": "agent",
  "senderId": "uuid",
  "body": "Hi, thanks for reaching out. We can issue a refund.",
  "bodyHtml": "<p>Hi, thanks for reaching out. We can issue a refund.</p>",
  "attachments": [
    { "url": "https://cdn.message.com/abc.pdf", "name": "refund-policy.pdf", "size": 53120 }
  ],
  "deliveryStatus": null,
  "readAt": null,
  "createdAt": "2026-05-13T15:30:00Z"
}

senderType values

Send a message

Sends an agent message into the conversation. Returns the created message. For ticket replies that should go out as email, use the tickets email-transcript action.

{
  "body": "Plain text body",
  "attachments": [
    { "url": "https://cdn.message.com/abc.pdf", "name": "abc.pdf", "size": 53120 }
  ]
}

Internal notes are a different resource

This is not a message send with a hidden kind flag. Notes live in their own table. See Notes API for the full surface, including the PATCH endpoint's upsert-your-own-latest-note behavior and the note-level DELETE.

{ "body": "Internal note: customer is a Series A founder, escalate." }

Errors

Common pitfalls

• Passing bodyHtml on send. There is no such input field; only plain body is accepted. bodyHtml on a returned message is server-rendered for display, not something you set.
• Polling for new messages. Use the Socket.io agent namespace. Polling the list endpoint will burn through rate limits without delivering sub-second freshness.
• Expecting to edit or delete a sent message. Neither exists. Plan your integration around append-only messages.