Business phone numbers and routing
Choose a number, configure its destination and test incoming and outgoing calls.
What a DID is
A Direct Inward Dial number is a telephone number that routes incoming calls to a phone system. In Message.com it belongs to a workspace and has its own routing configuration.
Get or port a number
Use phone onboarding or Settings → Phones → Numbers to search the available inventory or request a port. Review the price, address and routing before purchase. Carrier inventory and provisioning status determine when a number is ready; do not assume a fixed activation time.
Choose who answers
Assign the number to the intended department, agent, extension or supported call flow. Configure business hours, greeting, voicemail and AI behavior where applicable. Queued calls can wait for an agent to take them; not every incoming call should immediately ring every desk phone.
Available number types
The purchase screen offers the number types currently available for your account and region. A toll-free number still carries rental or usage charges for the business. Message.com does not offer a vanity-number purchasing flow.
Keep the existing service until the port completes
Provide the details and documents requested by the port form. Port timing depends on the carriers and the accuracy of those details. Keep the old service active until the transfer is confirmed, then test incoming calls, outgoing caller ID and routing.
Use the correct number format
Phone APIs use the documented international number fields, commonly E.164 with a leading plus sign. An internal extension is not the same as a public telephone number. Validate the destination before placing a call.