Connect Shopify customer and order context
Install the Shopify connection and let authorized agents look up customer and order details.
What is supported
The Shopify connection reads customer and order context on demand. It is not a continuous orders-webhook replication service and does not automatically refund, cancel or edit an order.
Installation and marketplace availability depend on the app’s current approval status. This documentation is not a claim that the app has a marketplace quality badge. Use the installation option available in your account.
Connect your store
Open the Shopify connection from Message.com’s integration settings or the Message.com app in Shopify. Review the requested permissions and connect the installation to the correct Message.com workspace and site.
Install the chat widget through the app’s theme setup and publish your theme changes. A connected account alone does not prove the widget is visible; visit the published store and send a test message.
Read customer context
In the Inbox, identify the customer and load connected details. The customer card can show matched customer information and available order summaries, including order number, status, total and line items. Available data depends on granted Shopify permissions and the lookup result.
A claimed email or phone number is not proof of identity. Verify the customer before disclosing private order data or taking account actions. Product knowledge from your public store is separate from private customer/order lookups.
Test the complete flow
Use a test order and customer. Open a conversation, load its details and compare the customer and order with Shopify. Test an unmatched identity and a user without access. Confirm the app handles disconnect/reconnect without showing another store’s data.
If context is missing, review the selected site, installation status and granted permissions. Do not add an undocumented webhook or expose a Shopify Admin API token in storefront code to work around a missing connection.